Get The Answers You Need With Our Employer FAQs

As one of the first recruitment agencies in Canada, Drake International has supported businesses nationwide for over 73 years, offering temporary and permanent staffing, Talent Management Solutions, and more. Our partnership-driven approach means we take the time to understand your organization and its specific requirements and offer tailored solutions that align.

When you partner with us, you can benefit from our specialized expertise for your HR and recruitment needs. Here’s what sets us apart:

• We take the time to understand your organization and its goals, tailoring our solutions accordingly.
• We prioritize relationships, as reflected by our 170% higher-than-average Net Promoter Score.
• We streamline your hiring process using recruitment technology to deliver effective results and ensure you match with the right candidate(s).
• Our database contains hundreds of thousands of pre-vetted candidates, meaning we find candidates quickly and efficiently.

When you hire a worker through an agency, you’re not just paying for their hourly wage, you’re covering the behind-the-scenes costs of employing them, including payroll administration, taxes, government contributions, WSIB coverage, benefits (if applicable), and more. We take on the process of recruiting, screening, and onboarding new employees, ensuring you get a fully vetted worker ready to contribute from day one. While the upfront cost may seem higher, it saves you time, reduces hiring risks, and provides flexibility, making it a cost-effective solution in the long run.

We help fill temporary, temp-to-perm, and permanent positions in a variety of industries, ensuring we meet your unique staffing needs.

We have a comprehensive process to ensure we find you the right fit for your open positions. Here’s a glance at our process:

• Our approach starts with understanding your organization, goals, and company culture. 
• With this information, we formulate detailed job descriptions, leveraging our network of pre-vetted candidates and diverse sourcing tools to identify potential candidates that align with your organization’s needs.
• Our team conducts in-depth interviews with each candidate, leveraging our P3 assessment tool when necessary to understand their unique skills, qualifications, and cultural fit. We then present you with the right talent for your open position(s).
• Our commitment doesn’t end there, as we help facilitate the onboarding process and stay in touch to ensure long-term success and satisfaction.

If you’re interested in partnering with us to find the right fit for your open role(s), fill out our staffing order form and our team will reach out shortly, or call 1 800 GO DRAKE to connect with your local Drake branch.

The speed at which we fill vacancies depends on factors, including the role type and skill requirements. With temporary roles, we can often place qualified candidates within days, depending on availability and your specific needs. With permanent roles, the process may take longer as we conduct thorough screenings, interviews, and assessments to ensure the right fit. Timelines vary based on job complexity, industry demand, and candidate availability. Ultimately, our goal is to ensure we connect you with the right candidate for the role(s).

Knowing when to choose between a temporary and permanent employee can make a difference in your staffing strategy. For starters, temporary employees join your company for a pre-determined period, often to meet seasonal demand, project-based needs, or cover a leave of absence. Conversely, a permanent employee is hired directly by your company to help your organization meet its long-term goals. Choosing between the two comes down to your business goals.

If you’re unsure which you need, we offer temp-to-perm staffing, allowing you to bring in a temporary employee with the option to transition into a permanent role based on performance and your evolving business needs. This approach gives you the flexibility to assess a candidate in real-time before making a long-term commitment, ensuring the best fit for your team and company goals.

In addition to helping you fill roles, we offer a range of Talent Management Solutions to support you at any stage of the hiring process and beyond, including Personality Assessments, Background Checks and Verification, Skills Testing, Payroll Applications, engagement surveys, exit interviews, and more.

Billing varies based on the solution and/or service we provide. For example:

• Temporary Workers: You will receive a weekly invoice, including the bill amount based on the hours worked by the employee(s) and instructions on how to make a payment. 
• Permanent Workers: You will receive a one-time invoice shortly after the successful placement of the candidate(s).

If you have any questions regarding billing terms and payment options, our team is happy to assist.

Yes! We provide training services through the Drake Training Academy, covering workplace health and safety, finance, sales and marketing, IT, and more. Our web-based courses were designed for workers, supervisors, and managers and can be customized based on your business needs. If you’re interested in finding out which training modules are best for you, our team of recruiters are here to help.

Our goal is to connect you with candidates who align with your needs and expectations. If a candidate doesn’t meet your standards, let us know, and we’ll work quickly to find a better fit.

Yes! You’ll find case studies and client testimonials on our Resources page.

Our partnership-first approach means we dig deep to truly understand your company culture, values, and team dynamics. Through in-depth consultations, site visits (where possible), and ongoing communication, we tailor our recruitment strategy to ensure that candidates are qualified and a strong cultural fit for your organization.

Innovation drives us forward. We continuously refine our processes to deliver solutions that reflect the needs of the modern workforce. We have a dedicated team focused on optimizing our approach and staying aware of emerging technology, salary expectations, and recruitment trends. Additionally, through ongoing training and development initiatives, our team members work to understand market conditions across diverse industries.

Discretion is a key part of our approach. We ensure strict confidentiality throughout the hiring process, using non-disclosure agreements (NDAs) where necessary, limiting information to key stakeholders, and abiding by our Creed and Code of Ethics to protect your business and the integrity of the search.

Reviewing hours in the Drake Online Portal is simple! When you receive an email regarding timesheet approval, you can approve or reject it by clicking the appropriate button within the message. Alternatively, you can visit the Portal and approve them there. If you do not have your login information, please contact your Drake representative.

Yes! All current and past invoices are conveniently available for you to view in the Drake Online Portal.

Each company decides who approves hours based on their unique workflow. The approver(s) should be familiar with both the workers and the job to ensure accuracy. Once hours are approved, they are sent directly to the Drake payroll department for processing, ensuring workers are paid on time.

We recommend having multiple individuals should an approver be unavailable. If you cannot approve your hours on time, contact your Drake representative.

If you’ve approved your hours and noticed an error afterward, there’s no need to worry! Contact your Drake representative, and we’ll be glad to help.

If an employee submits incorrect hours, you have the option to reject them. To ensure the employee(s) can adjust their hours accurately, we recommend providing a clear explanation of why they were rejected.

Yes! By logging in to the Drake Online Portal, you can approve hours for multiple workers that have submitted time simultaneously.