Service Manager – Residential Plumbing

Service Manager – Residential Plumbing – Quinte West

We're seeking a Service Manager to join our client's team in Trenton. You’ll join a skilled crew of licensed Journeyman Plumbers,  Water Treatment Specialists, and Septic Technicians who take pride in their craft, deliver outstanding customer service, and genuinely enjoy what they do.

 What we offer:

What you'll do:

A key responsibility of the Service Manager is to exemplify our client’s core values as they lead the service technicians to maximize efficiency, profitability, and customer satisfaction. 

 

KEY SUB TASKS 

– recruit, hire, train, and improve the field technicians 

– work with the dispatch department to make sure the right technician goes to the right job 

– set the tone everyday for the department (bring more energy than you take!) 

– monitor performance of service technicians and advise them on how to improve 

– encourage technicians to set (and then achieve) their goals 

– hold your team accountable to exceptional performance standards 

– tracking metrics for service technicians for performance pay 

– participate actively in all formal exercises and on-the-job training 

– assist in completing accurate and timely paperwork 

– conduct vehicle inspections 

 

COMPETENCIES FOR SUCCESS 

 

The ideal candidate to thrive in this role should: 

– possess the ability to inspire both personal and professional growth in team members 

– possess the ability to drive team performance to achieve all business goals and objectives 

– value unparalleled customer satisfaction 

– be detail oriented and a highly organized multi-tasker with good presentation skills 

– be computer proficient (Google Workspace and Microsoft Office applications) 

– possesses a continuous drive for improvement; better tomorrow than they are today 

– be a self-motivated individual that thrives in a fast-paced, goal-oriented environment 

– demonstrate integrity, valuing both individual success and team achievements 

 

 

If this sounds like the opportunity for you, apply today! 

 

 Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at 613-329-4959.