Bilingual Customer Service Specialist / Administrative Support
- Reference Number
- RG755305730
- Date Posted
- 30/07/2026
- Province
- New Brunswick
- City
- Fredericton
- Job Type
- Permanent
- Salary Range
- $55 000 /yr
Location: Fredericton, New Brunswick (On-site)
Work Type: Permanent, Full-Time
Salary: Starting at $55,000+
Work Type: Permanent, Full-Time
Salary: Starting at $55,000+
Bilingual Customer Service Specialist / Administrative Support
This Bilingual Customer Service Specialist / Administrative Support role is ideal for a customer-focused professional who enjoys working in a fast-paced environment, solving customer service and order management challenges, and contributing within the dental and healthcare supply sector. The right candidate will see this as a logical next step in their career, combining customer service excellence with administrative coordination and attention to detail.
Why This Role
This role offers the opportunity to join a growing organization that supports dental and orthodontic professionals across Canada. You'll gain exposure to a specialized healthcare supply environment, work alongside a collaborative team, and play a key role in maintaining exceptional customer experiences. Unlike many customer service positions, this opportunity provides direct interaction with both independent practices and large national accounts, allowing you to build valuable industry knowledge and develop a broad skill set.
The Role
In this role, you will spend most of your time managing customer inquiries, processing web orders, coordinating merchandise returns, tracking shipments, processing payments, and providing day-to-day administrative support. You'll work closely with internal teams and customers across Canada to ensure a seamless experience throughout the order lifecycle.
The role balances customer service responsibilities with administrative coordination, providing variety and ownership from day one. Communication is central to success in this position, as you will interact daily with customers through phone, email, internal systems, and online ordering platforms. You will also assist with billing inquiries, customer account maintenance, and problem resolution while maintaining a high degree of accuracy and organization.
What You'll Bring
- Fluency in both English and French, with the ability to confidently support customers across Canada.
- Strong organizational skills and exceptional attention to detail.
- Previous customer service, administrative support, or call centre experience.
- Post-secondary education in Business, Dental Assisting, Dental Hygiene, or a combination of relevant education and experience.
- Proficiency with Microsoft Office applications.
- Excellent communication and relationship-building skills.
- Ability to thrive in a fast-paced environment while managing multiple priorities.
- Strong problem-solving skills and sound judgment.
Assets:
- Orthodontic or dental industry experience.
- Experience using ERP systems or e-commerce platforms.
Benefits & Environment
This permanent, full-time opportunity offers long-term career stability, a comprehensive benefits package, and the chance to work within a collaborative and supportive workplace. You'll be joining a small, close-knit team where your contributions are visible and valued.
Employees enjoy:
- Health and dental benefits
- Extended health care
- Disability and life insurance
- Vision care
- RRSP program
- Casual dress environment
- On-site parking
Schedule:
- Monday to Friday
- 8:30 AM to 5:00 PM
- No weekends
- One-hour lunch break (partially paid)
If this Bilingual Customer Service Specialist / Administrative Support role sounds right for you, apply today.
Since 1951, Drake International has connected people with meaningful work across Canada and globally. We are an equal opportunity employer committed to diversity, inclusion and accessibility. Accommodations are available throughout the recruitment process. For accommodation requests, contact your Branch Representative at (506) 862 – 1808.
This hiring process may use AI-enabled tools to support.