Costumer Service Representative

Reference Number
AG1446641016
Date Posted
16/10/2025
Province
Ontario
City
Brampton
Job Type
Contract
Salary Range
$18.00 /hr
Our client – Logistics Industry – in Brampton is looking for Customer Service Representative to join their team.

What we offer:
  • Contract Dates: Starting Monday November 3, 2025, until Friday January 9, 2026, with possibility of extension.  
  • Pay: $ 18 – $19 hour plus 4% vacation pay.
  • Location: Finch East and Steeles West, Brampton ON L6T 5M1
  • Paid training period will be 3 weeks. The Training will be from 9 AM to 5PM Monday to Friday and then you move to your scheduled work shift of Monday to Friday between 8AM to 8 PM (7.5 hours each day) – 1-hour unpaid time (lunch/breaks)
What you’ll do:
  • Taking, Replying and answering emails, Chat and inbound customer calls 
  • Taking payments for Express duty and tax shipments
  • Tracking customer packages
  • Alerting appropriate personnel about payments.  Creating a case or filling out a form to alert stations/GTS of payments made.
  • Provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is kept informed of progress throughout.
  • Book pick-up calls using the automated dispatch system.
  • Provide rates for both quoted and tariff customers.
  • Provide information on proof of delivery requests and shipment status inquiries.
  • Gather and record the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry.
  • Ensure all messages are being handled in a timely, efficient manner between call takers and dispatching.
  • Manage all customer complaint calls professionally and effectively to increase customer satisfaction.
  • Update all required logs daily to track and trend data.
  • Adhere to all applicable call flow processes and Quality Assurance requirements.
  • Responsible for 100% internal and external customer satisfaction
  • Interact effectively with other members of the customer service, operations and sales teams.
What we’re looking for:
  • Ability to attend 75 to 100 incoming calls per shift
  • Call Center Experience is preferred
  • Must have typing speed of 35– 40 wpm and will need to pass a typing test
  • Must have Customer Service experience with excellent telephone mannerisms.
  • Ability to work at the desk for longer duration.
  • Ability to work in a fast-paced environment.
  • Must have experience with escalated calls/clients.
  • Must be able to effectively handle irate customers.
  • Proven decision making / problem solving skills.
  • Proven ability to work under pressure.
  • You will need to pass Criminal background check.
Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today!

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer and champion accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at TorontoWest@na.drakeintl.com

TOWWC
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Job Snapshot

Date Posted
16/10/2025
Job Category
PRO - Customer Service
Location
Brampton, ON
Job Type
Contract
Apply Now

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