Service Manager

What We Offer:

• Salary: $24-$30/hr. Depending on experience

• Job Type – Retail General Manager

• Shift – Monday – Friday – 7:30am – 5pm

• Benefits: After probationary period, you will receive salary pay, Dental and health benefits, RRSP, Paid time off, Employee discount, and the use of a company car. 

What You'll Do:

• Manage and oversee all facets, roles and responsibilities of the retail operations, including staff scheduling, assuming roles and duties as required, sales, inventory, and resources management.

• Conduct performance reviews, motivate team members and promote training and development.

• Train and oversee retail staff, fostering a positive work environment.

• Set and achieve performance goals for sales, service, and operational metrics.

• Strong systems management and computer skills.

• Develop and implement retail sales strategies ensuring the store is clean, safe, and presentable for customers while maintaining outstanding store condition and visual merchandising.

• Plan and organize promotional events to drive customer engagement.

• Ensure high levels of customer satisfaction through service excellence. Address customer complaints and concerns in a timely and professional manner.

• Handle customer complaints and provide appropriate solutions to resolve issues.

• Prepare and control the store’s budget and inventory aiming for minimum expenditure and maximum efficiency.

• Monitor and manage store inventory to ensure adequate stock levels by analyzing sales trends and inventory reports and forecasting demand.

• Ensure compliance with health and safety regulations.

• Ensure compliance with company policies and guidelines, and legal requirements.

• Regular scheduled management meetings, prepare goals and present reports on store performance, sales, and expenses.

• Maintain a high level of product knowledge and stay up-to-date with current trends.

What We're Looking For:

• Proven successful experience as a Retail Manager.
• Strong organizational and planning skills.
• Strong computer systems knowledge.
• Excellent communication and leadership skills.
• Customer management skills.
• Strong collaborative decision-making skills and a sense of responsibility.
• Knowledge of retail management best practices.
• Familiarity with the latest trends, technologies.
• BS degree in Business Administration or relevant field, or equivalent work experience.