Why You Need a Resilient Workforce in Today’s Economy
By David Lee
Do you realize how important it is for you to have a resilient workforce? Do you realize your company’s success depends on this? If you’re not sure, see how many of these questions you answer “Yes” to...
The problem of employee turnover is a conundrum for any organization. One would think that during times of high unemployment, the turnover rate in most organizations would be at an all-time low. The reality is far from that...
Succession Planning: Retaining Skills and Knowledge in Your Workforce
By Government of Alberta, Human Services
Employees can hold vast amounts of key experience, information, and skills, which walk out the door when they retire or leave an organization for other reasons. Employers that are unprepared can be left scrambling to run their day-to-day operations.
It doesn’t matter how brilliant your vision and strategy are if you can’t get the soldiers, the weapons, the vehicles, the gasoline, the chow…to the right people, at the right place, at the right time.
Much writing on leadership focuses on the capabilities and behaviours of effective leaders of large divisions or enterprises. We read about such important characteristics as transparency, vision, authenticity, and...
“All Aboard!” — Don’t you just wish that hiring new employees was that easy? Unfortunately, it’s such a challenge today that in a recent national survey, over 30 percent of CEOs said up to half of their employees are...
A good performance management system works towards the improvement of an organization’s overall performance by managing the performances of teams and individuals to ensure the achievement of overall ambitions and goals.
And it is not always the person in charge. In fact, each of us is a leader in our own way. We may lead a team of people at work, a group of friends, a volunteer group, our families, and of course we lead ourselves every day.
10 Team Building Tips to Take your Team from Great to Extraordinary
By Jennifer Britton
Whether you are an organization, or a professional responsible for facilitating the team building process of a team or group, the following tips are ensured to give you some new ideas on how to accelerate...
Employee engagement is the art and science of engaging people in authentic and recognized connections to strategy, roles, performance, organization, community, relationship, customers, development, energy...
In its Global Human Capital Trends 2016report, Deloitte remarked: “As technology makes data-driven HR decision-making a possibility, 77 percent of executives now rate people analytics as a key priority.”
Our world is full of people, but how many of us are really talking to one other? How many opportunities do we miss because we are afraid to share our thoughts and feelings about the things that matter?
How to pull your team from mediocrity to greatness
By Gregg Gregory
Have you ever flipped through the channels on your TV and ran across a strong man competition? You know the type - one man attempting to move a jumbo jet so many feet, and the man who can do it in the fastest time wins...
The sharp downturn in the world economy has changed the nature of the talent business. It’s suddenly gone from frantically trying to recruit bright and able people to focusing on keeping and developing them.
A team can be an elusive experience—sometimes it is there and sometimes it is not. Part of the problem is that the term is used so loosely and generalized expectations are applied to it so liberally that it is often meaningless...
Entrepreneurs need plenty of self-assurance to succeed in their chosen industry. Unfortunately, entrepreneurs are often guilty of focusing on building the business around themselves and forgetting to consider what happens to the business after they are gone.
The human resources department is often tagged as an "evil" in the organization by the employees and a "soft area" by the management. Despite these tags, the HR function has evolved and broadened in scope...
Performance reviews: let them know how they are doing
By Neil I. Clark
Performance reviews are vital. Your people need to know how you think they are doing in relation to their targets. It is often surprising to a manager to find out what an employee thinks of their own performance.
Eight steps to maximize your managerial delegation effectiveness
By Eric P. Bloom
One of the great things about being a manager is that you can delegate various types of tasks to other people instead of having to do them yourself. This may sound like a rather cavalier statement, but it’s true.
Leadership is the key to successfully developing employees
By Gregg Gregory
Think of the best boss you have ever had in your adult work life. Now, what are the top three reasons you named this person as your best boss? If you are like many, you answered with statements like...
Trust is the underlying challenge for all teams at every level of an organization. Perhaps we just want to cover our backside; perhaps we are skeptical of others; or perhaps it is simply in our nature...
Employee satisfaction tied to the ability to affect change
By Jim Dawson
All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keeping up with market changes and technology...
That was horrible! what makes feedback work...or not
By David Swink
We are all on learning journeys. At work, we are learning new professional and technical skills. In our communities, we are learning to make a difference, be a good friend, neighbor, or weekend athlete.
Management challenge #21 - when managing in an environment of constant change and uncertainty
By Bruce Tulgan
In the course of my work, I’ve come to know more than my share of what I call “change masters,” that is, leaders and managers with great track records of successfully leading direct-reports through minefields of change...
Six leadership tips to harness the power of teamwork
By David Dye
As a leader, it's up to you to give your team guidance if you want them to be effective for your business. There is strength in numbers. More people working together makes less work for all — most of the time.
How can you hold employees accountable without rewards and consequences?
By Bruce Tulgan
It’s a whole lot easier to manage performance if you have the resources and discretion (and the guts) to tie specific rewards and punishments directly to concrete actions within the control of the individuals you are managing...
Four ways high-performing organizations are adapting to the age of data
By Cliff Stevenson, i4cp
Only one-quarter of participants in i4cp's latest report indicated that their organizations are equipped to meet today's analytics needs, prompting an urgent call for analytics skills and acumen across organizations...
There is strength in numbers. More people working together makes less work for all — most of the time. The idea of "team" can bring to mind the image of people pulling together in one direction toward a common goal.
Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change.
High-impact performers for tough times: 6 ways to keep them happy
By Dr. Marshall Goldsmith and Kelly Goldsmith
Talent is never out of fashion. But high-impact performers are in demand now more than ever. We’re speaking here of those indispensable workers who will do what it takes to help your company succeed...
During the last decade there has been a significant increase in the number of people working on virtual teams. Leaders who are new to this way of working are asking, “How do I lead people that I don’t see"...
Developing a great successor is one of the most important accomplishments that a CEO — or any senior-level executive — can achieve. The question is, should you develop an internal or an external successor?
All too often, people are thrust into management positions for which they are ill prepared and haven't received the training development needed to become a good manager — and the results can be disastrous.
Whether you’re in a new leadership position due to a promotion or being newly hired, you may have to learn to think in a new way. To be successful, you need to shift your mindset so you can focus on the new requirements...
One new team member can really shift the dynamic of a team. The prospect of a new person (let’s call her “Newby”) joining the team will set off a cascade of powerful reactions. Less so perhaps than the prospect of a new manager...
The management series: what about the employee who is chronically late?
By Bruce Tulgan
What is to be done with employees who are chronically late? In some cases, managers are right to attribute chronic lateness to an employee’s blasé attitude or a lack of care, consideration, or diligence.
The management series: the challenges of teaching self-management
By Bruce Tulgan
How many of your employees always come to work a little early, stay a little late, make very good use of their time; use good systems to stay organized; make good decisions; and generally gets things done?..
Between 2003 and 2013, we asked 37,419 managers (from 891 different organizations), “What is the hardest thing for you about managing people?” We collected narrative verbatim responses to this open-ended question...
In retaining the same staff members over and over again for change campaigns, even when they have proven to be highly effective in working together, you risk applying staid approaches to varying challenges...
By Jeff Higgins, Grant Cooperstein, Moun Peterson, & Katy Colletto
Over the past few years, organizations have done an unprecedented amount of restructuring, retrenchment, and downsizing. Much of this has been very reactionary, without time to think or take into consideration the optimal...
The future direction of analytics and predictive metrics
By Dr. John Sullivan
In order for HR to play a key role as a strategic partner within the organization, it has to incorporate analytic decision-making capabilities to influence business strategy and become a high value added part...
Magnetic leaders inspire others to be the best they can be and to perform at optimal levels. They are a contagious force that clearly knows how to set the direction for the organization and its people...
5 reasons why you aren’t getting the results you want from others
By David Lee
Do you want better results from any or all of the following: your team, your co-workers, your board, or just other people in general. Hopefully the answer is “Yes.” Otherwise, you can stop reading now.
“I can do it better.” This is what most entrepreneurs are thinking when they start, or buy, a business. And most can! A successful small business owner usually has the skills required to sell and provide good customer service.
The 5 biggest mistakes managers make when carrying out staff appraisals
By Duncan Brodie
Staff appraisals or staff performance reviews are pretty common in most organizations these days. While these sessions should be an ideal opportunity to reflect and get the best from each and every employee, it does not always turn out that way...
The five biggest mistakes managers make in recognizing their employees
By John Schaefer
Jennifer was at the end of her rope. It was time for a new job, one that would let her use all of her talents, creativity and experience. The exit interview was uneventful, and then she was finally free!
Does your hiring process consist of proven practices or just a hodgepodge of activities that get into gear when someone says, “I need more people” or “Sally has left and we need someone to take her place now?”
Leading is a tough role. The reason individuals make it into a leadership role is because they are very good at what they do. However, effectively facilitating and orchestrating every leadership aspect is challenging.
It is likely that in your organization you have an employee who is highly focused and productive. He has risen to the top in a relatively short time, and you consider him to be a top performing employee.
Don’t spend all that money training new hires just to see them leave for your competition. When you follow these five steps, you can reduce turnover in the first 90 days and retain your valuable employees for years to come...
While it is true that in today’s environment no organization can realistically believe they will keep an employee for twenty or thirty years, companies can reasonably expect people to stay for four to six years.
Great coaches not only consider an athlete’s talent and heart when they’re building a team, but they consider group dynamics too. It’s not just a matter of getting the fastest, strongest, and smartest players on your side.
In the uncertainties in today's global marketplace, talk in the workplace centres around the many nuances of becoming a team, the differences between teams and groups, what it takes to work as a team...
Build your leadership brand and move your business forward
By Drake Editorial Team
The core of your leadership brand is who you are and what you stand for. You find it in your heart and your soul. The brand begins with the story of you — the experiences that defined you, the lessons you learned...
Imagine you had three extra hours this week to devote to your own improvement as a leader. What kind of difference do you think that would have on your effectiveness, accomplishments, and long-term success?
All leaders must understand this simple truth: Style does matter. It’s not about matching your belt to your shoes, or accessorizing appropriately for the occasion, but rather — understanding the way you go about leading.
Hiring smart is productive, not doing so is unproductive. The most common, and fatal, hiring mistake is to find someone with the right skills but the wrong mind-set (attitude) and hire them on the theory, "We can change them."
Do you keep a “to do” list, either mentally in your head or physically on paper or in some electronic device? If you do, it is highly likely that its contents influence greatly the type of day you are likely to have.
How easy would it be to sort out difficulties at work if you didn't trust your colleagues to respond well? How motivating would it be if once you raised a concern with your manager, nothing was done about it?
Do you think all meetings are painful, time wasting, poorly run and unproductive torture sessions? If you hate meetings, you’re not alone. Practically everyone does, and although businesses have to run meetings...
Team effectiveness is a prevalent topic in many business conversations, especially as companies explore new ways of working. Virtual teams, flexible work environments, restructuring through mergers and acquisitions...
Have you ever found yourself endlessly obsessing over an issue, unable to move beyond it? When dealing with a problem..., do you ever have dozens of seemingly unanswerable questions swirling around your brain?
For most people, emotional intelligence (EI) is more important than one’s intelligence to attain success in their lives and careers...our success depends on our ability to read other people’s signals and react appropriately to them.
In 'who' organizations the important issues all revolve around 'who" said it, did, didn't do it or why they did it or didn't do it. In these organizations there is enough finger pointing to last a lifetime.
The difference between successful business people and those who are not successful is not talent. The difference is that successful people have the guts to move forward, take intelligent risks, and work harder than anyone else.
In all walks of life teams exist to get results. Getting results depends on teams being both productive and positive. Teams can be highly productive running at 100 miles an hour but have low levels of morale.
When you conduct performance reviews, there is no way to guarantee that the discussion will end with both you and the employee in total agreement. This is especially the case if the review involves negative performance.
Feedback is such an important communication skill. Openness, honesty, candor, trust – all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any team relationship.
The financial rewards of employee engagement: better relationships bring results
By Drake Editorial Team
Employee engagement is the lifeblood of successful organizations. When employees are deeply connected to their organization, they share the vision of their employer and not only commit to achieving overall goals...
Many theorists have tried to explain how and why teams develop. Each theorist offers a different perspective of leadership, but most agree that leaders need to be concerned with the group's content, process, and output.
There is no room for bullying in effective leadership. Leaders must be held to a higher standard. Years ago in the 70’s and 80's, tough autocratic leadership that often bordered on bullying was viewed as effective...
In my previous blog entries I have argued about the validity of the People > Service > Profit idea, the importance of Hiring Right and the fact that often good people are stopped by bad processes or bad management.
I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.
Whether you affect people positively or negatively doesn’t only determine what people think of you and their willingness to help you. It also profoundly influences how valuable you are to your employer...
In business, the main focus is often on the bottom line, and things like relationships get pushed to the back burner. But relationships are important in business, whether you are talking about relationships with your customers, your team members, or even yourself.
Leaders need to make sure that their senior team and all their direct reports have well-defined roles and responsibilities that are linked to rewards and evaluations. This defines the first step, but it’s just the beginning.
It starts with a mediocre performance review, the kind where you sense there is something you are not being told. Then you find that you have been left off the project that was agreed as part of your development plan.
Too often, teams are formed merely by gathering some people together and then hoping that those people somehow find a way to work together successfully. Teams are most effective when carefully designed.
John C. Maxwell once stated. "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them." When we talk about Leadership, Taking Ownership is the most...
As the boss, are you bringing your personal life to work? Are you often grumpy? You may have pet peeves about your staff, but they have pet peeves about you too. Find out the 8 things your staff dislikes about you...
If you want to grow your business by networking it is imperative that you network with: people who are your ideal clients, people who know your ideal clients, and/or people who do business with your ideal clients. It’s that simple.
Why self-awareness and personal honesty is critical to career success and happiness
By Laura Plant
There are countless resources out there providing job finding tips. They have taught us the do’s and don’ts of resume writing, the importance of customizing our cover letters, how to network and navigate the job boards.
From chaos to calm: the experts' guide to setting priorities
By Pat Lynch
One set of skills that is critical in any organization is that of setting, aligning, and implementing priorities. Setting priorities requires you to develop a processthat enables you to deploy your time and energy most effectively.
How are you shifting the performance of your people?
By Drake Editorial Team
There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour – as well as the required results.
Is your hiring process hurting your employer brand?
By David Lee
Are job applicants saying things like this about your organization to their friends and family? Do you know what job applicants are saying about you? Do you know what your job application and hiring process says about you as an employer?
7 things every ‘customer facing person’ needs to know now
By JoAnna Brandi
There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who are buying have scores of choices of where to buy and how to buy.
When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.
The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t just happen; it needs to be designed, promoted, stimulated and supported...
There is a fundamental difference between successful people and those that want to be. Those that are successful continually work and burn energy all day long in order to achieve the levels of success they desire...
Steve Jobs the influential and well respected leader of Apple has passed but his passing leaves many lessons for all. Vision – having a purpose is what life is all about. Live your life with purpose and intentions.
We all know that customer service is a vital component of competitive differentiation and essential for a sustainable competitive advantage. Tom Peters (you remember him?) used to say that to provide turned on service you need turned on employees.
Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization.
Beyond manipulating and motivating to leading and inspiring
By Jim Clemmer
We've known for decades that money doesn't motivate most people to higher levels of performance. In his seminal 1959 book, The Motivation to Work, Frederick Herzberg identified money as a "hygiene factor."
It’s vital for organizations to consider these differences when making human capital decisions, especially in this period of economic uncertainty. Managers face significant pressure to cut costs through layoffs, restructuring...
Customers are becoming more demanding, and often have more options to choose from than before. At the same time, perceived switching barriers – the inconveniences of changing suppliers – are being reduced.
Build an uplifting culture that serves, sizzles & succeeds
By Ron Kaufman
An organization is only as good as its people, but bright, talented people have many options, and good pay is no longer enough to hold the best. A strong organizational culture is the key to driving performance...
Successful coaching and council which is best - part 1
By Drew Stevens
All outstanding managers engage in coaching on a daily basis and counseling on an as needed basis typically we can say that coaching is the proactive manner to help support the mentoring provided to employees.
There are behavioral patterns of those that you often see and discuss at work from time to time. I thought it best that to resolve conflict with someone that seems to have some type of labeling issue it is always best to...
I recall a situation when I was working at a job and every morning I stated my good morning to this one particular women she constantly provided me with a sour face. You know one of those when you bite into a lemon...
Consider for a moment, you had the art of using questions really ‘taped’ when you were a toddler. Your questions taught you everything you needed and wanted to know in a strange and often threatening world.
The largest issue for any organization large or small that stumps growth is worker productivity. With economic volatility currently impacting profits, productivity issues can wreak havoc already on the brink of zero margins.
A recent book from Lee Iacocca reminds me of the issues pertaining to leadership in America today. In his, book “Where have all the Leaders Gone? Mr. Iacocca reminds us of the ethical issues inherent in our system and challenges leaders to make amends.
Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.
The companies with the sharpest customer focus and who have made this into a market differentiator typically enjoy an above average profitability. In other words: Sharper customer focus leads to a sharper competitive edge.
Five criteria to identify high potentials in your organization
By Samuel B. Bacharach
Today’s organizations find it challenging to locate and put in place a new generation of leadership that is both proactive and pragmatic. By what criteria, however, do we decide whether somebody is a high potential...
There is no hiding place in small and medium sized businesses. Everyone plays a critical role and needs to pull their weight; yet directors and business owners regularly complain about a lack of accountability...
Critical link between employee & customer happiness
By JoAnna Brandi
The only way you can consistently and reliablycreate happy, engaged, committed and loyal customers is by creating and nourishing a work environment. Positive customer experiences are directly related to...
Thoughtful networking provides a focused way to talk to people about your job search. Done right, it can help you obtain leads, referrals, advice, information and support. It is an essential component of...
Got meaning? Seven drivers to leverage meaning at work
By Dave Ulrich
In the last few years, many leaders have been playing a corporate version of "Whack-A-Mole." Every time a crisis pops up - like the need to cut costs, keep customers, or outsmart competitors - they move quickly to beat back ...
A high performing team is a team that performs at an elite level, achieving extraordinary results, time and again. Team building is not seen as a separate activity but is integrated into every action, interaction and communication.
The concept of team building is largely misunderstood in business today. Many organizations view team building as buying team hats, t-shirts and jackets, hiring motivational speakers to “pump up” the group...
Many of my clients all seem to be facing similar issues – lack of client relationships and lack of revenue. As the recession continues the lethargy of sales teams is hurting productivity and performance.
For the amount of time and concentration in customer service sometimes it’s important to understand that is not the representative’s fault but merely an unruly customer. This is an unfortunate occurrence but...
There are many reasons why a business will fail. Much research is available to denote which factors are the most important, however, it appears that most business fail because they lack focus on the organization’s most vital asset – customers.
The last recession taught smart companies a valuable lesson – while poorly managed companies bunkered down in survival mode, innovative companies snuck up and took the hibernating companies’ market share.
Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the plans is what determines whether companies sink or soar.
Are your managers prepared for the seismic shift in the workplace?
By David Lee
What do you have to do to attract and retain Gen Y when your ‘old school’ practices don’t work? Learn all the key take-aways to understanding Gen Y, and find out how you rate on 21st century leadership practices.
This is the first post in a series featuring Drake Employees across Canada. My name is Ben Gottlieb, and as Drake International’s Marketing Intern for the summer I will be sharing profiles on some of Drake’s staff.
When you hire, don’t rescue desperation. Many skills you can train,but inspiration isn’t easy to develop and actually takes a bit of work. Take the time to evaluate the whole person, not just their curriculum vitae.
"Building Your Profile" in business is very much about building your profile in life. It is through "pushing yourself to be your own personal best" that people around you will start to admire and follow you.
Businesses grow most at the border of support and challenge, part 1
By Dr. John Demartini
To appreciate just why competitive challenge is just as important for business growth as is cooperative support; let’s explore for a few moments a specialized discipline that could shed some light on this...
Bill Pollock was born and raised in Winnipeg, Manitoba, Canada and is the youngest of 9 children. He was awarded a scholarship to the University of Manitoba at the age of 16, and received his Bachelor of Commerce at the age of 20.
One of the most prevalent resume blunders is to turn your resume into a dull list of job duties and responsibilities. Many people even use company job descriptions as guides to developing their resumes.
How winning small businesses think big & save smart
By Joshua Cook
Outsourcing HR functions is an option business leaders take to make a big impact for organizational success. Single-vendor solutions provide companies with increased efficiencies and the ability to focus on core business.
As a life and executive coach I do a lot of work with people around their goals. Setting goals puts you in the driver’s seat, giving you the power to transform your life or take your company to another level.