Choosing a care service provider can be stressful for any family...It is critical to select a provider whose services are built on the foundations of respect, dignity, and professionalism.

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Challenges and effective sourcing strategies implemented by Drake team Philippines to find the top talent for the world’s leading classifieds platform - OLX.

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Do you realize how important it is for you to have a resilient workforce? Do you realize your company’s success depends on this? If you’re not sure, see how many of these questions you answer “Yes” to...

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So why do good employees leave? Often times, it’s difficult to get a direct answer. However, each person who moves on can tell a story, and it’s important to build as much of the story as possible...

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Many well-intended team-building programs frustrate HR executives when they fall short of their promises. But why do some teams perform while others flounder even with the same training methods?

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The problem of employee turnover is a conundrum for any organization. One would think that during times of high unemployment, the turnover rate in most organizations would be at an all-time low. The reality is far from that...

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The truth is, most first-time supervisors or managers earn the position by simply doing the job well, yet without proper training in both management and leadership...

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Here are the top 7 mistakes I see managers make. See if you can relate or recognize someone you know.

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Employees can hold vast amounts of key experience, information, and skills, which walk out the door when they retire or leave an organization for other reasons. Employers that are unprepared can be left scrambling to run their day-to-day operations.

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At some point, every business owner, manager, or human resources professional has to let an employee go. It’s a fact of business everyone hates...

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Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.

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It doesn’t matter how brilliant your vision and strategy are if you can’t get the soldiers, the weapons, the vehicles, the gasoline, the chow…to the right people, at the right place, at the right time.

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Much writing on leadership focuses on the capabilities and behaviours of effective leaders of large divisions or enterprises. We read about such important characteristics as transparency, vision, authenticity, and...

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Few things are more shocking to a manager then having a top-performing employee suddenly quit on them. Some managers have described it as a “kick in the gut”.

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This guide explains the essence of human resources (HR) analytics and the reasons your organization should take this process seriously...

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Are you a GREAT leader or an “AT RISK” failing leader? How do you know? What would your staffers say? What would your own supervisor say?

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If you closely research the top five global companies with the highest market value you’ll realize that they all have three things in common.

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“All Aboard!” — Don’t you just wish that hiring new employees was that easy? Unfortunately, it’s such a challenge today that in a recent national survey, over 30 percent of CEOs said up to half of their employees are...

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If you wish your team would work harder, produce better results, and show initiative, start by looking in the mirror and ask yourself...

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A good performance management system works towards the improvement of an organization’s overall performance by managing the performances of teams and individuals to ensure the achievement of overall ambitions and goals.

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Is there someone at your work who has mentally quit, but physically stayed? Are they lacking motivation, not really contributing to their team or organisation overall? 

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And it is not always the person in charge. In fact, each of us is a leader in our own way. We may lead a team of people at work, a group of friends, a volunteer group, our families, and of course we lead ourselves every day.

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As critical roles in business become more competitive, the competition for strategic talent is intense.

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Whether it’s a teleconference, a webinar, or a group coaching program delivered by phone, virtual facilitation is becoming a ‘must-have’ skill for many coaches, trainers, managers, and consultants.

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Collaborative leadership is more than just practicing cooperation at the workplace. It is about leading towards a collective outcome that makes it possible for all key stakeholders to succeed. 

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While there are numerous statistics to support this statement, one thing is certain: If your workers feel engaged, your organization is more likely to grow.

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Whether you are an organization, or a professional responsible for facilitating the team building process of a team or group, the following tips are ensured to give you some new ideas on how to accelerate...

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As a virtual team, the need to clearly define roles and responsibilities becomes even more paramount than in face to face team environments...

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You have just stepped into a new role or been asked to lead a major project. You’re excited and you want to make an exceptional first impression.

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Using and understanding HR analytics can be vital in moving a business forward. Thomas Watson explains how you can use it in your company.

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Employee engagement is the art and science of engaging people in authentic and recognized connections to strategy, roles, performance, organization, community, relationship, customers, development, energy...

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Susan started the job with enthusiasm and high expectations. Susan left the company disappointed and disillusioned. What happened?

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It's really quite simple: Because human capital is material to a company's success, much information about people should be disclosed...

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In its Global Human Capital Trends 2016 report, Deloitte remarked: “As technology makes data-driven HR decision-making a possibility, 77 percent of executives now rate people analytics as a key priority.”

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In spite of amazing technological advances, the work of an organization is accomplished by people. Learn how to plan and improve processes...

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People who lead by example are mentors and role models, building business results through relationships and integrity.

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Great bosses are hard to come by as most companies today are spending so little time grooming them in the art of leadership. Instead they are busy creating task managers...

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What’s your organization’s turnover, or churn, rate? Has it increased over the last 18 months? Did you notice a significant decrease in employee retention?..

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If you or your organization is experiencing high turnover or even more turnover than you would like, start with examining yourself...

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Sadly most companies don’t offer much training when they promote someone to the supervisor. Here are a few simple things you can do...

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Getting the right person on board to your organization, in the right position, at the right time, is one of the most strategic business decisions today...

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Companies are looking to talent analytics for improving decision making around recruitment, retention, and succession planning, and Human Resources is stepping into the spotlight with HR Analytics.

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Have you ever wondered why some teams are so quick to work together and others are not? The ultimate understanding is the chemistry...

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Our world is full of people, but how many of us are really talking to one other? How many opportunities do we miss because we are afraid to share our thoughts and feelings about the things that matter?

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Do you talk about your boss at the dinner table? Most people do. Do you talk about political figures around the dinner table? Most people do.

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The Society for Human Resources Management in the USA (SHRM) conducted a survey of hundreds of companies about their outsourcing habits...

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In our sessions, we focus on one real life case study after another — the real employees the managers are really managing in the real world...

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The first two steps in becoming a talent-management organization involve attracting and hiring right-fit/best-fit talent. After this has been achieved...

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Have you ever flipped through the channels on your TV and ran across a strong man competition? You know the type - one man attempting to move a jumbo jet so many feet, and the man who can do it in the fastest time wins...

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The goal of great leaders is to continuously be better tomorrow than they were today. Here are the top 10 leadership skills of great leaders...

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The key to an organization’s growth strategy and success is identifying and attracting high-potential talent...

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More autonomy = More work + More initiative

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Leaders are on a perpetual search for the "secrets" to success. What is it that sends people searching for ways to create success in their lives?..

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Companies are using analytics in numerous ways to make talent decisions throughout the employee life-cycle...

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Recent hires often describe their onboarding as a mind-numbing experience, with its focus on dry policies and videos, sign-ups, and filling out forms.

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Recognizing top performers is vital: They need to be treated differently than the rest because they are special. Everyone is different, of course, but some are more different than others.

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The key to an organization’s growth strategy and success is identifying and attracting high-potential talent...

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All businesses face challenges, but not all businesses have a strategy for turning challenges into profitable solutions...

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Strategic workforce planning (SWP) is the essential link between business needs and HR strategy...

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In promotion and hiring decisions, the rule of thumb is often not a rule at all, but more of a guess...

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This is a huge problem for business, because if a meeting isn’t informative at the very least, and enjoyable at the most, then the company is wasting a lot of money getting people together...

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The report focuses on the organizational development and change management required for HR to establish an enduring workforce analytics...

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Everyone is looking for ways to make sure they’re getting the most benefit from the dollars they’re currently spending...

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Whether these people test your nerves by being publicly hostile, they’re enough to make you want to quit...

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HR is rapidly evolving into a data-driven function that offers significant new opportunities to drive business results...

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Why are more companies not doing a better job of onboarding executives?

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Managers often wonder what they would do with the extra time if they didn’t have to deal with difficulties between team members...

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People are the most important resource in our global economy...

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Outsourcing enables companies to focus on their core business activities and their bottom line without sacrificing quality or service in the back office...

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When a person resigns for voluntary reasons, it’s often a surprise, and it can be expensive to replace a valuable team member...

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Every team within the organization has a dramatic impact on the culture and thus an impact on the bottom line. So, how do you know if your team’s culture is in need of an overhaul—a makeover?..

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The pressures of the global marketplace are forcing business leaders around the world to change and take action to defend their market share and protect profitability...

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The research says that benefits and compensation are not the most important drivers of engagement or wellbeing, but they are needed...

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The Transformation of HR is important to CEOs who want to turn strategy into sustained results...

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Although most of us want smooth interpersonal interactions, disagreements and conflicts are part of any dynamic organization.

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The sharp downturn in the world economy has changed the nature of the talent business. It’s suddenly gone from frantically trying to recruit bright and able people to focusing on keeping and developing them.

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A well thought out performance appraisal system, clear expectations, and action plans are critical to the individual’s and organization’s success.

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Are your employees engaged in their work or are they estranged from your company’s mission and their role in making it happen?..

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In the increasingly complex world of human resources, small to mid-sized enterprises (SMEs) face employee challenges similar to those of larger organizations...

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Building positive workplace relationships is vital for career success...

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One of the greatest workplace challenges for supervisors and managers is turning around workers...

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Taking the time to investigate the problems can help save the time, energy, and cost of releasing employees who could become high performers...

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Explore six simple business metrics by themselves are enough to give you a snapshot but accurate view of talent’s business impact...

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How do you spot the signs of micromanagement? Where is the line between being an involved manager and an over-involved manager who drives the team mad?..

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Today’s workplace is afflicted by an undermanagement epidemic with huge, often hidden, costs to employers, managers, and employees...

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A team can be an elusive experience—sometimes it is there and sometimes it is not. Part of the problem is that the term is used so loosely and generalized expectations are applied to it so liberally that it is often meaningless...

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Explore the best practices that are called “leadership imperatives”. If an organization is truly seeking better results...

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There are few things more shocking to a manager then to have one of their top-performing employees suddenly quit on them...

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You probably think good talent is hard to find these days. You may even be frustrated with, and tired of, the process you have to go through every time you need to add help...

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One of the most challenging leadership experiences you can have is to feel like no one's listening...

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Today’s rapid pace of change, and the complexity of the environment, demands strong leadership at every level — from the top down and from the bottom up — if organizations are to be successful...

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Twenty-two percent of turnover takes place within the initial 45 days of employment, with 16% in the first week...

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The usual challenges emerge: HR is too process oriented; HR is not commercially savvy enough; HR doesn’t think in numbers or data terms; HR has issues truly demonstrating the value of what they do...

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These are the top 10 reasons why celebrating wins is important for you, your team, your company, and your own leadership personal brand. Celebrating wins…

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Entrepreneurs need plenty of self-assurance to succeed in their chosen industry. Unfortunately, entrepreneurs are often guilty of focusing on building the business around themselves and forgetting to consider what happens to the business after they are gone.

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In restructuring, retrenching, or downsizing, organizations often react without thinking, planning, or considering the optimal workforce size and structure.

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The human resources department is often tagged as an "evil" in the organization by the employees and a "soft area" by the management. Despite these tags, the HR function has evolved and broadened in scope...

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For many companies, bringing in a temporary employee to fill an open position makes good business sense. There’s no need to wade through hundreds of résumé; no payroll taxes, unemployment insurance...

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All professional sports teams have a training camp...Years ago, Spring Training was meant to help the players get back into shape after a long winter of sitting around and doing very little activity.

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Performance reviews are vital. Your people need to know how you think they are doing in relation to their targets. It is often surprising to a manager to find out what an employee thinks of their own performance.

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One of the great things about being a manager is that you can delegate various types of tasks to other people instead of having to do them yourself. This may sound like a rather cavalier statement, but it’s true.

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If you’ve been leading for any length of time, you know you should delegate. My earliest leadership memory is of delegating household chores to my younger brother and sisters when I was eleven...

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Let’s face it: Sometimes people just don’t like each other. I hear from managers every day struggling to deal with interpersonal conflict between and among employees on their teams.

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While conducting team effectiveness workshops over the last several years, I have noticed a significant increase in the number of people working on virtual teams...

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Making assumptions about why employees voluntarily leave your organization can prevent you from gathering useful information. With their unique perspective on the organization and their position...

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Passion for the mission. Extra effort to get the job done. Commitment to the organization. These are traits and behaviors exhibited by employees who are highly engaged...

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Think of the best boss you have ever had in your adult work life. Now, what are the top three reasons you named this person as your best boss? If you are like many, you answered with statements like...

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If one asks most CFOs if people are a source of competitive advantage, a strategic asset and something which the organization should invest in, they almost invariably answer “Yes, of course.”...

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Trust is the underlying challenge for all teams at every level of an organization. Perhaps we just want to cover our backside; perhaps we are skeptical of others; or perhaps it is simply in our nature...

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All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keeping up with market changes and technology...

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We are all on learning journeys. At work, we are learning new professional and technical skills. In our communities, we are learning to make a difference, be a good friend, neighbor, or weekend athlete.

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In the course of my work, I’ve come to know more than my share of what I call “change masters,” that is, leaders and managers with great track records of successfully leading direct-reports through minefields of change...

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A senior production manager (I’ll call him “Skipper”) ran a team of production engineers and technicians whose specialty was customizing highly sophisticated navigational systems for vehicles...

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All organizations need to be prepared for attrition in two key groups — high performers and those soon eligible to retire — as well as talent shortages in specific disciplines and geographies...

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The study identified the top 10 factors, plus a bonus factor, that cause leadership failure, which are ranked in the hierarchical order that emerged from our focus groups...

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As a smart leader, you know you need to stop this, but you also know you don’t want to communicate to the person that their opinion doesn’t matter or that dissent is unwelcome...

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As a leader, it's up to you to give your team guidance if you want them to be effective for your business. There is strength in numbers. More people working together makes less work for all — most of the time.

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If it seems like more and more people are working from home lately, it’s because they are. The latest Global Workforce Analytics survey found an 80% increase in telecommuting since 2005.

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What do new managers need most of all? They need support and guidance in learning and practicing the fundamentals of management, every step of the way...

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All organizations need to be prepared for attrition in two key groups — high performers and those soon eligible to retire — as well as talent shortages in specific disciplines and geographies...

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Whether you’re a manager, executive, or CEO, your leadership style matters. If you’re running a large global firm, a small project team, or an entrepreneurial venture...

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A winning team culture includes great teamwork, strong collaboration, amazingly talented employees, sound leadership, effective planning, and consistent decision making.

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The ideal leader is a person who builds internal and external partnerships. We recently interviewed over 200 high-potential leaders asking them to describe today's ideal leader...

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It’s a whole lot easier to manage performance if you have the resources and discretion (and the guts) to tie specific rewards and punishments directly to concrete actions within the control of the individuals you are managing...

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When you have a superstar you are going to lose for sure, how to lose that superstar very well...

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When there is a superstar you need to keep engaged...

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Only one-quarter of participants in i4cp's latest report indicated that their organizations are equipped to meet today's analytics needs, prompting an urgent call for analytics skills and acumen across organizations...

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Employee engagement is critical to the success of an organization and employee performance. Engagement is a result of employees understanding the company’s goals...

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There is strength in numbers. More people working together makes less work for all — most of the time. The idea of "team" can bring to mind the image of people pulling together in one direction toward a common goal.

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You want a whole team of superstars. In a free market, you get what you can negotiate...

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Managers ask me, “What about the employee who does just enough work and does it just well enough and nothing else? How do you motivate that person to go the extra mile?”

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Leaders are powerful people because they have the ability to sway the attitudes, opinions, and actions of others. Leaders inspire, influence, and achieve results...

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There is no doubt that if you are in a role where you need to address the performance of a team member with a long history of being difficult, that you need the support of your manager.

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Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change.

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Talent is never out of fashion. But high-impact performers are in demand now more than ever. We’re speaking here of those indispensable workers who will do what it takes to help your company succeed...

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Reference checking allows you to ensure that you are finding the most qualified person...By conducting reference checks, you can avoid costs associated with failed probation periods...

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If your team members are not engaged on a regular basis, there is a reason: the culture is not congruent with engagement. Ultimately, to get employees more engaged, the culture must be transformed.

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During the last decade there has been a significant increase in the number of people working on virtual teams. Leaders who are new to this way of working are asking, “How do I lead people that I don’t see"...

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If you are going to be my new manager, the first thing I want to know is: What kind of manager are you going to be?

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Have you participated in the annual “employee engagement survey fail”? That’s where employers conduct yet another engagement survey...

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Proprietary metrics get their name because they cover metrics that are so powerful that they are “owned” and their components are therefore not shared...

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Whether handpicked, assigned, or some combination of the two, team members need to get to know one another. First-time team leaders can be overly eager to tackle the tasks at hand...

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Developing a great successor is one of the most important accomplishments that a CEO — or any senior-level executive — can achieve. The question is, should you develop an internal or an external successor?

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In the increasingly complex world of human resources, small to mid-sized enterprises (SMEs) face employee challenges similar to those of larger organizations...

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All too often, people are thrust into management positions for which they are ill prepared and haven't received the training development needed to become a good manager — and the results can be disastrous.

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High performers are those people we often describe as driven. In their mind, a job is a problem to be solved, and they have the ability to solve it... 

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When managers ask me about dealing with employees who are “disorganized” at work, usually what they mean is that this employee loses track of information...

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When job markets heat up, top performers may feel naturally curious to see what sorts of “greener pastures” are available in the broader job market. And let’s face it...

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Whether you’re in a new leadership position due to a promotion or being newly hired, you may have to learn to think in a new way. To be successful, you need to shift your mindset so you can focus on the new requirements...

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One new team member can really shift the dynamic of a team. The prospect of a new person (let’s call her “Newby”) joining the team will set off a cascade of powerful reactions. Less so perhaps than the prospect of a new manager...

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If you eliminate time-wasting and account for unexpected diversions, 99% of missed-deadlines are missed because their plan was no good in the first place...

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Or take too many breaks, or waste time? RE: Employees who sneak out early? Sometimes they are just helping themselves to a little free time.

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What is to be done with employees who are chronically late? In some cases, managers are right to attribute chronic lateness to an employee’s blasé attitude or a lack of care, consideration, or diligence.

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Getting reference checks on your candidates can sometimes be considered unreliable. What are the key ingredients of an effective reference check? This is an important part of performance management...

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Applying statistical methods, like regression analyses, on data sets that combine HR and business data. The latter allows you to really determine the impact of HR elements...

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There are many books and articles available on how to motivate staff without money, how to reinvigorate weary teams in light of the ongoing changes and challenges in our competitive workplace...

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How many of your employees always come to work a little early, stay a little late, make very good use of their time; use good systems to stay organized; make good decisions; and generally gets things done?..

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Between 2003 and 2013, we asked 37,419 managers (from 891 different organizations), “What is the hardest thing for you about managing people?” We collected narrative verbatim responses to this open-ended question...

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In retaining the same staff members over and over again for change campaigns, even when they have proven to be highly effective in working together, you risk applying staid approaches to varying challenges...

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Over the past few years, organizations have done an unprecedented amount of restructuring, retrenchment, and downsizing. Much of this has been very reactionary, without time to think or take into consideration the optimal...

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In order for HR to play a key role as a strategic partner within the organization, it has to incorporate analytic decision-making capabilities to influence business strategy and become a high value added part...

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In the frenzy to find high tech talent, it’s tempting to search for the Talent Magnet Silver Bullet – the ultimate perk or program that will make you the employer of choice...

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In the traditional boss-subordinate world, the boss drops work on the subordinate’s desk and says it is needed that afternoon. The employee can do as told or suggest a different approach...

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Metrics and the rewards tied to them are the two fastest ways to change behaviour in business. Metrics are superior to rewards because they are cheaper...

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Did you know that only a fraction of your staff bring their ‘A Game’ to work every day? According to companies like Aon Hewitt and the Gallup Organization, this number is about one in five...

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All of a sudden, when you go from peer to leader, you have power and influence in relation to their careers and livelihoods and their ability to do valuable work that is recognized and rewarded...

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Drake International and a partner of BioTalent Canada's, has launched a new portal to help address the HR needs of small to medium-sized biotech enterprises...

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An innovative, secure online HR portal specially designed to provide solutions to common HR issues...

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There are many reasons why HR must learn to rely on metrics. They include: Improving people productivity has huge economic consequences.

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It's time to take stock. I'm going to assume you clicked on this article because you view yourself as a leader. I'll also assume you want to be a good one. So are you?

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It's inevitable. A boss and subordinate disagree in every organization at least once or twice a day. What, if anything, can you do about it?

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“Given the importance of talent and people, it’s time to move beyond instinct, gut, and tribal wisdom in making workforce decisions...”

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Because employees have a huge impact on the bottom line, companies need to ensure their workforce is engaged and committed...

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For hundreds of years, owners and managers have sought to quantify workforce productivity...

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When it comes to employee engagement and commitment to an organization, most companies would agree that they 'have some, want more...

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Your business doesn’t run itself. The quality of your organization depends on the quality of your team, and a motivated, energized staff is the key to companywide success...

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What is the number one reason why employees quit their jobs? More often than not, it’s not about the money, it’s about the environment at work...

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As a manager, the most powerful tool you can have in your toolbox is the ability to ask good questions...

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Magnetic leaders inspire others to be the best they can be and to perform at optimal levels. They are a contagious force that clearly knows how to set the direction for the organization and its people...

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They're here! Now what? Here's how to give employees feedback post-hire, setting a trend from the outset and not leaving everything till the dreaded performance review.

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The annual performance appraisal is an opportunity to enhance employee performance and create greater success for the company and the individual...

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In today's hyper-competitive market, a burning question for most companies is: "How can we achieve a significant and sustainable competitive advantage in order to retain our customers?"

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Possibly, the greatest untapped resource in any organization lies in its employees. These days, "giving 100 percent" is not enough to get ahead...

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Whether handpicked, assigned, or some combination of the two, team members need to get to know one another. First-time team leaders can be overly eager to tackle the tasks at hand.

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Suppose it’s your first day in a new job as a leader and you have only a few months to master the skills you need to be an extraordinary leader. What skills do you need to learn or polish?

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“Step to the Rear,” from the 1967 Broadway production How Now, Dow Jones, announces that “here’s where we separate the notes from the noise, the men from the boys, the rose from the poison ivy.” 

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Ryan was a newly appointed second level manager with a health care company. His department focused on building quality internal IT customer service.

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There are some new kids on the block - the millennials. You might even be one...managing others!

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Teamwork is essential to the success of your business. But there’s a lot more to it than describing your employees as “team members” or using clichés such as “our team is here to help you”.

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Do you want better results from any or all of the following: your team, your co-workers, your board, or just other people in general. Hopefully the answer is “Yes.” Otherwise, you can stop reading now.

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Have you ever been charmed by an applicant? Hired a friend or family member and been disappointed? Kept poor performers long after they should have been asked to leave?..

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If you have delegated tasks to employees, you know that everyone is not thrilled about taking on added work. Some objections may be mild and some hostile...

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Wherever I travel, people talk about leadership, and many organizations are making it quite clear that they no longer want managers but leaders...

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Many managers mistakenly fear that efforts focused on reducing employee stress require reducing productivity or creating a “country club” atmosphere of low expectations and reduced workloads.

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No surprise here — we all make mistakes. Many earn their initial management jobs simply by doing well in their follower position...

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“I can do it better.” This is what most entrepreneurs are thinking when they start, or buy, a business. And most can! A successful small business owner usually has the skills required to sell and provide good customer service.

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One of the most common questions I get when doing management training comes from millennial managers who find themselves in the awkward position of supervising former peers.

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Staff appraisals or staff performance reviews are pretty common in most organizations these days. While these sessions should be an ideal opportunity to reflect and get the best from each and every employee, it does not always turn out that way...

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Being reluctant to sort through difficulties at work seems to be a very human condition. Many of us get frustrated or hurt by others at work, but we refuse to speak to that person directly...

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High-performing employees are something every small business owner should dream of finding and hiring into his or her company. After all, high performers are confident, multi-tasking team players...

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Jennifer was at the end of her rope. It was time for a new job, one that would let her use all of her talents, creativity and experience. The exit interview was uneventful, and then she was finally free!

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Does your hiring process consist of proven practices or just a hodgepodge of activities that get into gear when someone says, “I need more people” or “Sally has left and we need someone to take her place now?”

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Leading is a tough role. The reason individuals make it into a leadership role is because they are very good at what they do. However, effectively facilitating and orchestrating every leadership aspect is challenging.

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If a company offers and encourages telecommuting, hiring employees with the right core competencies is critical to ensure they have the flexibility and autonomy required to be successful...

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Despite unemployment and staff cutbacks, studies indicate that over 80% of global business leaders believe that "people issues" are even more important today.

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It is likely that in your organization you have an employee who is highly focused and productive. He has risen to the top in a relatively short time, and you consider him to be a top performing employee.

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Incorporating data analytics in your HR practices allows you to contribute to your organization’s strategy and bottom-line through data-driven decisions...

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The lesson for leaders who evaluate people--that is, every leader--is to adopt a "glass half full" versus a "glass half empty" attitude...

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he skill of a person drives the will of a person. A person who has all of the skills but lacks the will to push and perform at peak levels is just not the right fit...

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Companies are struggling with the challenges of managing a more diverse workforce. These challenges often relate to mere variation in perspective and goals as a result of generational differences. 

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Team leaders have a perennial dilemma: How can they educate, engage, and develop our group in a substantial way that helps the team become better?

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Don’t spend all that money training new hires just to see them leave for your competition. When you follow these five steps, you can reduce turnover in the first 90 days and retain your valuable employees for years to come...

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If you accept average performance from your employees, you're doing your company a huge disservice. So why do so many of us mutely accept mediocre performance?..

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The challenge is to know which leadership approach to use. In general, you want to provide low direction if team members perform effectively, high direction if team members perform ineffectively...

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While it is true that in today’s environment no organization can realistically believe they will keep an employee for twenty or thirty years, companies can reasonably expect people to stay for four to six years.

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Great coaches not only consider an athlete’s talent and heart when they’re building a team, but they consider group dynamics too. It’s not just a matter of getting the fastest, strongest, and smartest players on your side.

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You have just joined a team of specialists who have worked together for six months on a potentially lucrative contract.

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An obnoxious manager can cause even the most loyal employee to consider a job change, especially if said employee sees little chance for a promotion or transfer.

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The more strategies you use to find your Distinct Natural Attributes, the more complete your view will be...

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Have you thoughtfully planned out your next career move? Most people have not. While they may have a vague idea of what their profession will look like in the future...

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Are leaders born or made? If they are made, can anyone become a good leader?

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When a company hires new employees, the goal is to grow, increase productivity, and ultimately make more money. But what happens when your new hire or even a long-time team member underperforms?..

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Since leaders deal with individual personalities in the team environment, it is unrealistic to expect that communication will never break down.

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In the uncertainties in today's global marketplace, talk in the workplace centres around the many nuances of becoming a team, the differences between teams and groups, what it takes to work as a team...

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While there’s a natural tendency to want to “think big” in business, effective management is actually the result of thinking small.

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These days, we all need to make the most of our resources, and for most small-business owners, human capital is a primary asset. So how do you inspire people to perform at a higher level?

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You know the one: he comes in grumpy, and within minutes the atmosphere of the entire office has sunk like a brick...

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Workforces in every industry - from manufacturing to service to health care to high tech - are confused and bruised...

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We all know about “Time Management” — that dreaded art/science where we are supposed to become productivity machines, getting as many high priority tasks accomplished as humanly possible.

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The core of your leadership brand is who you are and what you stand for. You find it in your heart and your soul. The brand begins with the story of you — the experiences that defined you, the lessons you learned...

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There is more to job security than mastering job search skills. There are plenty of books about resume writing, networking, interviewing, and developing a LinkedIn profile. 

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Imagine you had three extra hours this week to devote to your own improvement as a leader. What kind of difference do you think that would have on your effectiveness, accomplishments, and long-term success?

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If you are already a leader who is reluctant to speak or not good at it, overcoming stage fright will help you to inspire your team to follow your vision...

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Before conducting any interview, you first need to establish the objectives of the selection process. Interviewing should not be just about filling an open position.

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All leaders must understand this simple truth: Style does matter. It’s not about matching your belt to your shoes, or accessorizing appropriately for the occasion, but rather — understanding the way you go about leading.

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Why spend time developing and nurturing trusting relationships in the workplace? Put simply, trust in the workplace is critical to organizational success...

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Hiring smart is productive, not doing so is unproductive. The most common, and fatal, hiring mistake is to find someone with the right skills but the wrong mind-set (attitude) and hire them on the theory, "We can change them."

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Have you left a convenience store lately wondering why the cashier seemed so put-out, even hostile, while ringing up your purchase?..

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The process of change is a personal responsibility. You have tremendous potential and yet studies show that less than 20% of all employees actually realize their maximum potential.

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Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that aren’t customer focused).

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Even those of us who are happy at work will say there are still stressors nonetheless – constant change, too few staff, and strained workplace relationships to name just a few...

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Personal power means that you believe in yourself, that you can go after what you want and get it, that you have the right and the ability to reach your goals in your own way.

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Do you keep a “to do” list, either mentally in your head or physically on paper or in some electronic device? If you do, it is highly likely that its contents influence greatly the type of day you are likely to have.

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How easy would it be to sort out difficulties at work if you didn't trust your colleagues to respond well? How motivating would it be if once you raised a concern with your manager, nothing was done about it?

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The way you begin a difficult discussion can determine its fate. If you immediately trigger defensiveness or combativeness in the other, the chances of a productive outcome drop to nearly zero.

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Do you think all meetings are painful, time wasting, poorly run and unproductive torture sessions? If you hate meetings, you’re not alone. Practically everyone does, and although businesses have to run meetings...

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In olden days messengers who brought bad tidings risked being killed for their efforts. Times and customs have changed, but this much remains the same: no one likes being the bearer of bad news.

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The practical knowledge and experience gained partaking in an internship programme, allow students to experience real-life work situations, that will help prepare them when entering the workforce.

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As part of most degree courses, students are required to partake in an internship programme, also known as an Industry Based Learning programme...

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As part of most degree courses, students are required to partake in an internship programme, also known as an Industry Based Learning programme.

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Team effectiveness is a prevalent topic in many business conversations, especially as companies explore new ways of working. Virtual teams, flexible work environments, restructuring through mergers and acquisitions...

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My name is Corne van Niekerk and I am the Communications / Public Relations Intern at Drake New Zealand. I am currently completing my Bachelor in Communication, majoring in Public Relations. 

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Feedback is critical to coaching. But it won't go far unless you set clear expectations for your employees. Here's how.

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Have you ever found yourself endlessly obsessing over an issue, unable to move beyond it? When dealing with a problem..., do you ever have dozens of seemingly unanswerable questions swirling around your brain?

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As a supervisor, a basic and most important retention tactic to employ, especially in a tight labor market, is to take good care of the talent you have...

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If you have never considered how your employees’ behaviours affect your company’s overall success, perhaps you should. Your employees may have widely differing views of your organization...

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For most people, emotional intelligence (EI) is more important than one’s  intelligence to attain success in their lives and careers...our success depends on our ability to read other people’s signals and react appropriately to them.

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With competition for talent on the rise, developing a corporate culture of employee engagement and commitment has become a foundational imperative for most organizations.

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Trust is an essential part of strong leadership. Developing it requires time, patience and coaching. Do you trust the people who report to you?

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In 'who' organizations the important issues all revolve around 'who" said it, did, didn't do it or why they did it or didn't do it. In these organizations there is enough finger pointing to last a lifetime.

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What do you think is the number one factor that determines a high-performing workplace? High rates of pay? The threat of redundancy hanging over everyone's heads?

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The difference between successful business people and those who are not successful is not talent. The difference is that successful people have the guts to move forward, take intelligent risks, and work harder than anyone else.

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In all walks of life teams exist to get results. Getting results depends on teams being both productive and positive. Teams can be highly productive running at 100 miles an hour but have low levels of morale.

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Are you waking up at night with workplace scenarios playing through your head? These are tough times, but there are definitely ways to cope.

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We all know people who suffer from "Victimitis" — the poor-little-me syndrome whose verbal symptoms include: "They are doing it to me again," "There's nothing I can do," "It's all their fault."

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When you conduct performance reviews, there is no way to guarantee that the discussion will end with both you and the employee in total agreement. This is especially the case if the review involves negative performance.

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Teams are a useful business tool for process and quality improvement, which may lead to higher customer satisfaction or cost reduction.

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Attitude is the key to organizational success. If an organization is looking for the true secret to increase sales and productivity, it is simple; increase morale.

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Goals are a great way to improve team performance. Clear goals with measurable standards must be developed and agreed upon with the team. One simple way to help determine what team goals should be...

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Part of being a good manager and leader is about becoming aware of and sorting out problems within your team and the working environment as a whole.

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Feedback is such an important communication skill. Openness, honesty, candor, trust – all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any team relationship.

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When you delegate a task, you want to feel confident that it will be completed correctly and timely. Here are six approaches you can use to increase your comfort level when delegating.

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Writing today about the value generated by human resource, or HR, departments that implement positive psychology measures, Alexa Thompson, makes a case for employee engagement...

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Imagine having the power to shorten a meeting. You would be providing people with what they most want and need—more time. You would be a hero. The power is within your grasp.

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Employee engagement is the lifeblood of successful organizations. When employees are deeply connected to their organization, they share the vision of their employer and not only commit to achieving overall goals...

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As you interact with employees, see each one as unique and gifted, especially the star employees. Your role is to find their innate gifts—creativity, facilitating, listening, intelligence, and so on.

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In my time working in social media for the HR industry, I have had the fortunate opportunity to gain valuable insights to the ways recruiters source AND learn about how social recruitment tools work.

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Strong leaders don't allow themselves to be victims of a bad boss. Choosing to do that is like choosing to hang wallpaper with one arm tied behind our back.

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We live in an uncertain world and always have. There is no security in a job, a career or a way of life. Sooner or later each of us must face our own reality that our security is within us...

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Many theorists have tried to explain how and why teams develop. Each theorist offers a different perspective of leadership, but most agree that leaders need to be concerned with the group's content, process, and output.

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Under this title – and as part of my theme that People matter critically when pursuing a Customer-Focus strategy - I published two prior blog posts.

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What makes a great leader? What do they do that is so different? What traits do they have that helps them excel at this high level? There are specific traits that great leaders have in common...

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There is no room for bullying in effective leadership. Leaders must be held to a higher standard. Years ago in the 70’s and 80's, tough autocratic leadership that often bordered on bullying was viewed as effective...

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Why would anyone want to be led by you? That’s the question that needs to frame your journey to becoming the boss no one wants to leave.

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In my previous blog entries I have argued about the validity of the People > Service > Profit idea, the importance of Hiring Right and the fact that often good people are stopped by bad processes or bad management.

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I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.

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There is no such thing as a “Born Leader”. When people talk about born leaders, what they are really referencing is the “X” factor of leadership. What is the “X” factor?..

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To be an effective problem solver, you need the self-confidence to make decisions, and to feel comfortable with the risks involved in all decision-making.

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Whether you affect people positively or negatively doesn’t only determine what people think of you and their willingness to help you. It also profoundly influences how valuable you are to your employer...

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I recently hosted a webinar on the Fundamentals of Job Hazard Assessments and after following up with some of the viewers from across North America...

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In my last post I discussed the benefits to personal online branding and why every business professional should consider their online brand to generate more value from their social media use.

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Question: What do you think of a candidate who sets up a profile under her maiden name so that her current employer will not know she is trying to change careers?

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Too often you see CEOs, new grads, experienced and in-experienced professionals miss the mark with creating and marketing their personal brand. 

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In business, the main focus is often on the bottom line, and things like relationships get pushed to the back burner. But relationships are important in business, whether you are talking about relationships with your customers, your team members, or even yourself.

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If you are a manager, you are probably trying to keep a whole host of tasks and projects moving forward at the same time. You probably know that you could achieve more if you were to delegate more. 

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In a rapidly changing world, business leaders are finding it difficult to keep their competitive advantage on an on-going basis. Technology and cost control are no longer adequate to sustain the lead.

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This is something every writer knows, teachers embrace and politicians abuse. Leaders and managers are also very sensitive to the power of numbers, although they may not always use them wisely.

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In my previous blog entries I have argued about the validity of the People > Service > Profit idea and about the importance of Hiring Right. 

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Meetings are great opportunities to share information with your team, to build skills, to motivate, and to give your team a chance to sound off.

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Ask any group of managers if they view themselves as an elite group within their organization and you can be sure they will deny it. You'll hear comments such as: "I have an open-door policy"...

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Leaders need to make sure that their senior team and all their direct reports have well-defined roles and responsibilities that are linked to rewards and evaluations. This defines the first step, but it’s just the beginning.

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You do a great job of directing, coordinating, and controlling (i.e. managing); but are you equally effective at leading?

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It starts with a mediocre performance review, the kind where you sense there is something you are not being told. Then you find that you have been left off the project that was agreed as part of your development plan.

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Leading teams is challenging but in truth, certain ‘contributors’ can result in you being a more successful team leader. So what are the six key contributors to successful team leadership?

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Anyone in business today must realize whether they are in their own business such as chiropractic or consulting or they sell for a living, they must divide the market into smaller sections.

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No industry is immune to the influence of economic slowdowns. The pace of change can throw many organizations into knee-jerk reactions.

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Talent management is a field that requires a healthy dose of leadership on the part of its practitioners who must be innovators and influencers.

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You may be an expert in your field and personally good at what you do, but if your intention is growing the business, then you have to be able to bring on and lead others effectively.

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As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.

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Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your struggle with your delivery?

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Technology and business pressures have led to more and more managers needing to lead teams that work off-site or are constantly in the field.

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Are any of your employees out and out fighting with each other at work? Are they yelling, screaming, not getting along, or perhaps having difficult relationships with their supervisor?

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The growth of distance education and remote testing options has created the need for the online proctoring of test takers...

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When you were a kid did you ever play follow the leader? Do you ever wonder why there are things that attract us to certain people? 

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Whether you are new to managing people, or have been in a leadership position for many years, it is critical to analyze your management style to ensure that you are not a micromanager.

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Too often, teams are formed merely by gathering some people together and then hoping that those people somehow find a way to work together successfully. Teams are most effective when carefully designed.

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One significant aspect of a successful manager is the ability to “change people’s minds”. It would be nice if employees in the manager’s business unit just followed instructions...

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Studies of society, through the millennia, have shown that people do change, albeit very gradually, but in the last twenty years we appear to have experienced a major shift.

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It’s a term often used to describe the conditions when an electronically transmitted message can’t be understood because interference overwhelms it...

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John C. Maxwell once stated. "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them." When we talk about Leadership, Taking Ownership is the most...

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There are times when wonders never cease to amaze me. I have built numerous alliances in my many years of business with some of these hosting my products....

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Perhaps the greatest challenge to organizations today is their ability to change to meet the demands of evolving markets. Since the stakes are extremely high it would be reasonable...

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As the boss, are you bringing your personal life to work? Are you often grumpy? You may have pet peeves about your staff, but they have pet peeves about you too. Find out the 8 things your staff dislikes about you...

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Do you get frustrated with your staffs’ annoying workplace habits? Here are eight things to think about to prevent pet peeves from turning into bigger staff problems.

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As a team leader, do you insist that your team adopt your ideas, or do you encourage them to participate and contribute? Find out seven things you can do to become a better team leader.

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Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...

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Outsourcing your HR can benefit your company tremendously but like any project, there may be some concerns that linger before you come to a decision.

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Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...

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If you want to grow your business by networking it is imperative that you network with: people who are your ideal clients, people who know your ideal clients, and/or people who do business with your ideal clients. It’s that simple.

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There are countless resources out there providing job finding tips. They have taught us the do’s and don’ts of resume writing, the importance of customizing our cover letters, how to network and navigate the job boards.

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Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in. Some people in "leadership roles" are excellent leaders.

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One set of skills that is critical in any organization is that of setting, aligning, and implementing priorities. Setting priorities requires you to develop a process that enables you to deploy your time and energy most effectively.

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A team culture is necessary for success. Working together effectively is not automatic. It takes a specific effort and the development of a culture that is supported by executive management.

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There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour – as well as the required results. 

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Are job applicants saying things like this about your organization to their friends and family? Do you know what job applicants are saying about you? Do you know what your job application and hiring process says about you as an employer?

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There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who are buying have scores of choices of where to buy and how to buy.

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What it is that brings out the worst in our self or in others has always been a fascinating question and I’m not sure that I’ve ever found a convincing explanation - until recently.

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When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.

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The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t just happen; it needs to be designed, promoted, stimulated and supported...

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What would happen if you stopped TRYING to make money? If, for one whole year you didn't think about creating profit. If, for that year you took your focus off what was dropping to the bottom line?

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Knowing how one’s role contributes to the organization’s overall success is a key longer-term motivator and morale builder.

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There is a fundamental difference between successful people and those that want to be. Those that are successful continually work and burn energy all day long in order to achieve the levels of success they desire...

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The lesson here for business leaders is clear - leadership is not a right, a role or a responsibility – it’s a relationship....

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John C. Maxwell once stated, "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them."

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Steve Jobs the influential and well respected leader of Apple has passed but his passing leaves many lessons for all. Vision – having a purpose is what life is all about. Live your life with purpose and intentions.

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We all know that customer service is a vital component of competitive differentiation and essential for a sustainable competitive advantage. Tom Peters (you remember him?) used to say that to provide turned on service you need turned on employees. 

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One in six IT change initiatives such as ERP and CRM systems turn out to be money pits, with cost overruns averaging 200% and schedule overruns of almost 70%, according to Bent Flyvbjerg of Oxford.

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Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization.

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There are four significant areas when it comes to consistent high sales performance.

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We've known for decades that money doesn't motivate most people to higher levels of  performance. In his seminal 1959 book, The Motivation to Work, Frederick Herzberg identified money as a "hygiene factor."

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There’s a story about a man who bought a horse from a rancher. He asked if he could have a test ride and the rancher agreed.

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Did you know that the prime directive for every leader is to create other leaders? Well, it makes absolute sense, doesn’t it?

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It’s vital for organizations to consider these differences when making human capital decisions, especially in this period of economic uncertainty. Managers face significant pressure to cut costs through layoffs, restructuring...

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Conflict in the workplace seems to be a fact of life. We’ve all seen people with different goals and needs coming into conflict, and the resulting intense personal animosity.

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We spend a lot of time developing leaders we can rely on to run our organizations, make the right decisions, and get things done...

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The employee-centred workplace does not occur naturally. Rather, management must make a conscious decision to create an environment in which everyone and everything align with employees’ success.

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Like many others, your company may have recently gone through a host of significant changes, possibly the introduction of entire new product lines or merger and acquisition. 

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Customers are becoming more demanding, and often have more options to choose from than before. At the same time, perceived switching barriers – the inconveniences of changing suppliers – are being reduced. 

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An organization is only as good as its people, but bright, talented people have many options, and good pay is no longer enough to hold the best. A strong organizational culture is the key to driving performance...

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Competitiveness at the University of Toledo conducted an executive development program several years ago with a group of senior managers from a host of manufacturing and service industries.

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If a key position on your organizational team is vacant right now you are really lucky!

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Many organizations deal with employees that do not perform to standards. One of the most frustrating things for managers and supervisors is to have employees that continually repeat the infraction.

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. . . who cannot accept that their responsibility is to get results through other people by making them successful.

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Counseling is a short-term sequence of interactions with employees that results in either restored or acceptable behavior.

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All outstanding managers engage in coaching on a daily basis and counseling on an as needed basis typically we can say that coaching is the proactive manner to help support the mentoring provided to employees.

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This is one question that doesn’t go away. This could suggest that the answers provided simply do not satisfy or it could be that the question is a foundation-level concern.

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There are behavioral patterns of those that you often see and discuss at work from time to time. I thought it best that to resolve conflict with someone that seems to have some type of labeling issue it is always best to...

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I recall a situation when I was working at a job and every morning I stated my good morning to this one particular women she constantly provided me with a sour face. You know one of those when you bite into a lemon...

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Consider for a moment, you had the art of using questions really ‘taped’ when you were a toddler. Your questions taught you everything you needed and wanted to know in a strange and often threatening world.

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The largest issue for any organization large or small that stumps growth is worker productivity. With economic volatility currently impacting profits, productivity issues can wreak havoc already on the brink of zero margins.

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A recent book from Lee Iacocca reminds me of the issues pertaining to leadership in America today. In his, book “Where have all the Leaders Gone? Mr. Iacocca reminds us of the ethical issues inherent in our system and challenges leaders to make amends.

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There are seven major trends that will impact most companies over the next ten years. There is also a link to those trends and how you can engage Gen Y employees to help your organization succeed.

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Vision, Strategy and Execution…what needs to happen within an organization to ensure its people are enabled -- and capable of executing? Why does most execution fail?

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Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.

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This is the concern that dares not show its face! Every leader I know has asked this question – but of him/herself, and rarely, if ever in public.

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The companies with the sharpest customer focus and who have made this into a market differentiator typically enjoy an above average profitability. In other words: Sharper customer focus leads to a sharper competitive edge.

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Would you run a long distance with one hundred pounds of excess weight strapped to your body? No? Then why would you run through life with useless or unhelpful ideas lodged in your mind?

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The problem with organizations today is with leaders that cannot lead and workers that have little passion. Rather than repair the issue, leaders place band-aids on surgical incisions.

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Cross-functional teams are being used increasingly in organizations to improve coordination of interdependent activities among specialized subunits. 

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Issues of low morale and productivity are onerous, volatile, and difficult to control. There is a need for management, the organization, and the individual to assist with success factors.

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Imagine a time when you worked for an organization where everyone collaborated, communicated effectively and organizational politics did not exist. Do you remember that?

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Individuals simply go to work despite their abhorrence of their employer, the monotony, and the products. There is no passion or pride.

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Today’s organizations find it challenging to locate and put in place a new generation of leadership that is both proactive and pragmatic. By what criteria, however, do we decide whether somebody is a high potential...

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There is no hiding place in small and medium sized businesses. Everyone plays a critical role and needs to pull their weight; yet directors and business owners regularly complain about a lack of accountability...

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The only way you can consistently and reliably create happy, engaged, committed and loyal customers is by creating and nourishing a work environment. Positive customer experiences are directly related to...

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If you are leading or a member of your organization’s executive or leadership team, take action to transform your own team. Nothing speaks louder than the action you take...

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Thoughtful networking provides a focused way to talk to people about your job search. Done right, it can help you obtain leads, referrals, advice, information and support. It is an essential component of...

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This is part 4 of a 5 part article courtesy of Drake International.

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Do you have any questions? Surprisingly, the most common answer is "no." Not only is this the wrong answer, but it’s also a missed opportunity to find out information about the company.

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There are many excellent assessment tools available to optimize team composition. They involve taking the results from various testing methodologies to arrive at conclusions...

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In the last few years, many leaders have been playing a corporate version of "Whack-A-Mole." Every time a crisis pops up - like the need to cut costs, keep customers, or outsmart competitors - they move quickly to beat back ...

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A young woman called a service provider fully intending to cancel her service. But the representative she encountered on the phone changed everything.

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The new economic “normal” is going to call for tough decision making and very hard judgment calls to keep analysts, shareholders and the board happy...