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2018-06-15

Nat Builds His Future Thanks to Drake Medox New Zealand

By Drake Editorial Team

Choosing a care service provider can be stressful for any family...It is critical to select a provider whose services are built on the foundations of respect, dignity, and professionalism.

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2018-04-02

OLX Quickly Grows Sales Team Thanks to Drake Philippines

By Drake Editorial Team

Challenges and effective sourcing strategies implemented by Drake team Philippines to find the top talent for the world’s leading classifieds platform - OLX.

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2017-12-05

Why You Need a Resilient Workforce in Today’s Economy

By David Lee

Do you realize how important it is for you to have a resilient workforce? Do you realize your company’s success depends on this? If you’re not sure, see how many of these questions you answer “Yes” to...

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2017-12-05

Why Good Employees Leave – And How to Retain More of Them

By Bob Whipple

So why do good employees leave? Often times, it’s difficult to get a direct answer. However, each person who moves on can tell a story, and it’s important to build as much of the story as possible...

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2017-12-05

Why Teams Fail: A Higher Altitude View

By Don Schmincke

Many well-intended team-building programs frustrate HR executives when they fall short of their promises. But why do some teams perform while others flounder even with the same training methods?

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2017-11-14

10 Keys for Reducing Turnover

By Bob Whipple

The problem of employee turnover is a conundrum for any organization. One would think that during times of high unemployment, the turnover rate in most organizations would be at an all-time low. The reality is far from that...

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2017-11-14

So You Wanna Be the Boss?

By Gregg Gregory

The truth is, most first-time supervisors or managers earn the position by simply doing the job well, yet without proper training in both management and leadership...

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2017-11-14

The Top 7 Mistakes that Managers Make

By Ken Warren

Here are the top 7 mistakes I see managers make. See if you can relate or recognize someone you know.

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2017-11-14

Succession Planning: Retaining Skills and Knowledge in Your Workforce

By Government of Alberta, Human Services

Employees can hold vast amounts of key experience, information, and skills, which walk out the door when they retire or leave an organization for other reasons. Employers that are unprepared can be left scrambling to run their day-to-day operations.

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2017-10-10

Hate Firing People? Then Hire Behaviour Instead

By Don Schmincke

At some point, every business owner, manager, or human resources professional has to let an employee go. It’s a fact of business everyone hates...

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2017-10-04

Don’t Take New Hires For Granted

By Bill Lee

Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.

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2017-10-03

Learning Curves: Four Tips for Success

By Betty Bailey

It doesn’t matter how brilliant your vision and strategy are if you can’t get the soldiers, the weapons, the vehicles, the gasoline, the chow…to the right people, at the right place, at the right time.

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2017-10-02

Create the Conditions to Ensure Team Success

By Roger K. Allen

Much writing on leadership focuses on the capabilities and behaviours of effective leaders of large divisions or enterprises. We read about such important characteristics as transparency, vision, authenticity, and...

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2017-09-22

How to Identify Who Is About to Quit

By Dr. John Sullivan

Few things are more shocking to a manager then having a top-performing employee suddenly quit on them. Some managers have described it as a “kick in the gut”.

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2017-09-20

The Beginners Guide to HR Analytics

By Martin Luenendonk

This guide explains the essence of human resources (HR) analytics and the reasons your organization should take this process seriously...

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2017-09-07

5 Things Great Leaders Do…and Failing Ones Don’t

By Roxi Hewertson

Are you a GREAT leader or an “AT RISK” failing leader? How do you know? What would your staffers say? What would your own supervisor say?

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2017-09-07

7 Metrics that the Most Data-Savvy Recruiting Teams Are Tracking

By Dr. John Sullivan

If you closely research the top five global companies with the highest market value you’ll realize that they all have three things in common.

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2017-09-07

How to Onboard More ‘A’ Players

By Lee Froschheiser

“All Aboard!” — Don’t you just wish that hiring new employees was that easy? Unfortunately, it’s such a challenge today that in a recent national survey, over 30 percent of CEOs said up to half of their employees are...

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2017-08-15

Here’s What Happens When You Lead by Example

By David Lee

If you wish your team would work harder, produce better results, and show initiative, start by looking in the mirror and ask yourself...

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2017-08-15

The Benefits of a Performance Management System

By Drake Editorial Team

A good performance management system works towards the improvement of an organization’s overall performance by managing the performances of teams and individuals to ensure the achievement of overall ambitions and goals.

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2017-08-15

Re-engaging the disengaged team member

By Ken Warren

Is there someone at your work who has mentally quit, but physically stayed? Are they lacking motivation, not really contributing to their team or organisation overall? 

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2017-07-10

Every Team Has A Leader…

By Gregg Gregory

And it is not always the person in charge. In fact, each of us is a leader in our own way. We may lead a team of people at work, a group of friends, a volunteer group, our families, and of course we lead ourselves every day.

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2017-07-10

People Analytics: 10 Things You Need to Know

By Josh Bersin

As critical roles in business become more competitive, the competition for strategic talent is intense.

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2017-07-10

Five Principles for Virtual Facilitation

By Jennifer Britton

Whether it’s a teleconference, a webinar, or a group coaching program delivered by phone, virtual facilitation is becoming a ‘must-have’ skill for many coaches, trainers, managers, and consultants.

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2017-06-07

Becoming a Collaborative Leader – The Key to Success

By Arul John Peter,

Collaborative leadership is more than just practicing cooperation at the workplace. It is about leading towards a collective outcome that makes it possible for all key stakeholders to succeed. 

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2017-06-7

10 Ways to Improve Employee Engagement

By Pierce Ivory

While there are numerous statistics to support this statement, one thing is certain: If your workers feel engaged, your organization is more likely to grow.

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2017-06-7

10 Team Building Tips to Take your Team from Great to Extraordinary

By Jennifer Britton

Whether you are an organization, or a professional responsible for facilitating the team building process of a team or group, the following tips are ensured to give you some new ideas on how to accelerate...

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2017-05-15

Virtual teams - creating the foundation for success

By Drake Editorial Team

As a virtual team, the need to clearly define roles and responsibilities becomes even more paramount than in face to face team environments...

 

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2017-05-15

Three common mistakes that side-track new leaders

By Dorothy Lazovik

You have just stepped into a new role or been asked to lead a major project. You’re excited and you want to make an exceptional first impression.

 

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2017-05-15

The importance of HR analytics

By Drake Editorial Team

Using and understanding HR analytics can be vital in moving a business forward. Thomas Watson explains how you can use it in your company.

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2017-04-10

10 principles of employee engagement

By Drake Editorial Team

Employee engagement is the art and science of engaging people in authentic and recognized connections to strategy, roles, performance, organization, community, relationship, customers, development, energy...

 

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2017-04-10

Retain your best workers: how to recognize the stars in your organization

By Drake Editorial Team

Susan started the job with enthusiasm and high expectations. Susan left the company disappointed and disillusioned. What happened?

 

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2017-04-10

Material world: human capital disclosure matters

By Jeff Higgins

It's really quite simple: Because human capital is material to a company's success, much information about people should be disclosed...

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2017-03-20

Workforce analytics — HR’s strategic asset

By Drake Editorial Team

In its Global Human Capital Trends 2016 report, Deloitte remarked: “As technology makes data-driven HR decision-making a possibility, 77 percent of executives now rate people analytics as a key priority.”

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2017-03-20

Management tips: seven ideas to get the most from your people

By Roger K. Allen

In spite of amazing technological advances, the work of an organization is accomplished by people. Learn how to plan and improve processes...

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2017-03-20

Are you a leader or a manager?

By Debbie Zmorenski

People who lead by example are mentors and role models, building business results through relationships and integrity.

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2017-03-14

What makes a great boss – GREAT?

By Donn Carr

Great bosses are hard to come by as most companies today are spending so little time grooming them in the art of leadership. Instead they are busy creating task managers...

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2017-03-14

A six-step employee retention strategy

By Gregg Gregory

What’s your organization’s turnover, or churn, rate? Has it increased over the last 18 months? Did you notice a significant decrease in employee retention?..

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2017-02-07

Why good employees quit

By Donn Carr

If you or your organization is experiencing high turnover or even more turnover than you would like, start with examining yourself...

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2017-02-07

You’ve just been promoted to supervisor, now what?

By Denise OBerry

Sadly most companies don’t offer much training when they promote someone to the supervisor. Here are a few simple things you can do...

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2017-02-07

Getting the right people on the bus - interviewing tips for employers

By Jennifer Britton

Getting the right person on board to your organization, in the right position, at the right time, is one of the most strategic business decisions today...

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2017-01-09

The five most important things to measure in HR by Drake International

By Drake Editorial Team

Companies are looking to talent analytics for improving decision making around recruitment, retention, and succession planning, and Human Resources is stepping into the spotlight with HR Analytics.

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2017-01-09

Six quick tips to terrific teamwork

By Gregg Gregory

Have you ever wondered why some teams are so quick to work together and others are not? The ultimate understanding is the chemistry...

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2017-01-09

Safe steps to building great relationships

By Jim Dawson

Our world is full of people, but how many of us are really talking to one other? How many opportunities do we miss because we are afraid to share our thoughts and feelings about the things that matter?

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2016-12-06

Leaders, and talk around the dinner table

By Betty Bailey

Do you talk about your boss at the dinner table? Most people do. Do you talk about political figures around the dinner table? Most people do.

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2016-12-06

Six compelling reasons why you should outsource your HR functions

By Drake Editorial Team

The Society for Human Resources Management in the USA (SHRM) conducted a survey of hundreds of companies about their outsourcing habits...

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2016-12-06

The fundamentals are all you need

By Bruce Tulgan

In our sessions, we focus on one real life case study after another — the real employees the managers are really managing in the real world...

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2016-11-08

Workforce retention: how to keep your best employees

By Debbie Zmorenski

The first two steps in becoming a talent-management organization involve attracting and hiring right-fit/best-fit talent. After this has been achieved...

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2016-11-08

How to pull your team from mediocrity to greatness

By Gregg Gregory

Have you ever flipped through the channels on your TV and ran across a strong man competition? You know the type - one man attempting to move a jumbo jet so many feet, and the man who can do it in the fastest time wins...

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2016-11-08

Top 10 leadership skills of great leaders

By Drake Editorial Team

The goal of great leaders is to continuously be better tomorrow than they were today. Here are the top 10 leadership skills of great leaders...

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2016-10-19

Focus on: high potential talent

By Drake Editorial Team

The key to an organization’s growth strategy and success is identifying and attracting high-potential talent...

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2016-10-11

For more motivated, engaged employees, give them more autonomy

By David Lee

More autonomy = More work + More initiative

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2016-10-11

The 10 habits of highly effective leaders

By Drake Editorial Team

Leaders are on a perpetual search for the "secrets" to success. What is it that sends people searching for ways to create success in their lives?..

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2016-10-11

Four ways high-performance organizations excel at workforce analytics

By Drake Editorial Team

Companies are using analytics in numerous ways to make talent decisions throughout the employee life-cycle...

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2016-10-03

Extreme onboarding: how to wow your new hires

By Dr. John Sullivan

Recent hires often describe their onboarding as a mind-numbing experience, with its focus on dry policies and videos, sign-ups, and filling out forms.

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2016-10-03

Who are your top performers? The balloon theory

By Neil I. Clark

Recognizing top performers is vital: They need to be treated differently than the rest because they are special. Everyone is different, of course, but some are more different than others.

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2016-10-03

Identifying high-potential talent in the workplace

By Drake Editorial Team

The key to an organization’s growth strategy and success is identifying and attracting high-potential talent...

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2016-10-03

Profiting from business challenges

By Jim Dawson

All businesses face challenges, but not all businesses have a strategy for turning challenges into profitable solutions...

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2016-10-03

Capture a competitive advantage through workforce planning

By Drake Editorial Team

Strategic workforce planning (SWP) is the essential link between business needs and HR strategy...

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2016-08-31

Can you become a leader by accident?

By Monica Wofford

In promotion and hiring decisions, the rule of thumb is often not a rule at all, but more of a guess...

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2016-08-31

The top meeting pet peeves that plague organizations

By Jean Kelley

This is a huge problem for business, because if a meeting isn’t informative at the very least, and enjoyable at the most, then the company is wasting a lot of money getting people together...

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2016-08-31

HR analytics – the first 100 days (An IBM report summary)

By Drake Editorial Team

The report focuses on the organizational development and change management required for HR to establish an enduring workforce analytics...

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2016-08-08

Turn HR expenses into profits: get more returns from your employees for fewer dollars

By John Schaefer

Everyone is looking for ways to make sure they’re getting the most benefit from the dollars they’re currently spending...

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2016-08-08

How to deal with difficult co-workers…and what you can learn from them

By Jill Cook-Richards

Whether these people test your nerves by being publicly hostile, they’re enough to make you want to quit...

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2016-08-08

Driving strategy with workforce analytics

By Drake Editorial Team

HR is rapidly evolving into a data-driven function that offers significant new opportunities to drive business results...

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2016-07-19 10:37:56

The Three Pillars of Executive Onboarding

Why are more companies not doing a better job of onboarding executives?

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2016-07-19

How to help others resolve conflict

By Ken Warren

Managers often wonder what they would do with the extra time if they didn’t have to deal with difficulties between team members...

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2016-07-19

It all starts with a talent management strategy (Sherry Fox for Technology Evaluation Centers)

By Sherry Fox

People are the most important resource in our global economy...

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2016-07-19

The strategic benefits of outsourcing

By Drake Editorial Team

Outsourcing enables companies to focus on their core business activities and their bottom line without sacrificing quality or service in the back office...

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2016-07-19

How to handle an exit interview

By Judith Brown

When a person resigns for voluntary reasons, it’s often a surprise, and it can be expensive to replace a valuable team member...

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2016-07-19

Does Your Team Culture Need a Makeover?

By Gregg Gregory

Every team within the organization has a dramatic impact on the culture and thus an impact on the bottom line. So, how do you know if your team’s culture is in need of an overhaul—a makeover?..

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2016-07-19

Getting better results - ten leadership imperatives

By Dr. Clinton O. Longenecker

The pressures of the global marketplace are forcing business leaders around the world to change and take action to defend their market share and protect profitability...

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2016-07-19

Why employee well-being is the key to engagement and performance

By Towers Watson

The research says that benefits and compensation are not the most important drivers of engagement or wellbeing, but they are needed...

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2016-07-19

Rebuilding HR to add value

By Drake Editorial Team

The Transformation of HR is important to CEOs who want to turn strategy into sustained results...

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2016-07-19

Excel in Conflict Resolution (Dr. Linda Henan)

By Dr. Linda Henan

Although most of us want smooth interpersonal interactions, disagreements and conflicts are part of any dynamic organization.

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2016-07-19

Defining talent in a downturn

By Dr. Robin Stuart-Kotze

The sharp downturn in the world economy has changed the nature of the talent business. It’s suddenly gone from frantically trying to recruit bright and able people to focusing on keeping and developing them.

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2016-07-19

Four steps to appraisals that inspire peak performance

By Dr. Linda Henman

A well thought out performance appraisal system, clear expectations, and action plans are critical to the individual’s and organization’s success.

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2016-07-19

Power up performance: 9 ways to keep employees engaged

By JoAnna Brandi

Are your employees engaged in their work or are they estranged from your company’s mission and their role in making it happen?..

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2016-07-14

Focus on small business & HR

By Drake Editorial Team, Paul Falcone, and Lori Kleinman

In the increasingly complex world of human resources, small to mid-sized enterprises (SMEs) face employee challenges similar to those of larger organizations...

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2016-07-14

Management tips: how to build positive relationships at work

By Joel Garfinkle

Building positive workplace relationships is vital for career success...

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2016-07-14

Decision-making leaves: dramatic performance turnarounds without a lot of drama

By Paul Falcone

One of the greatest workplace challenges for supervisors and managers is turning around workers...

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2016-07-14

Performance management myths and facts

By Corporate Education Group

Taking the time to investigate the problems can help save the time, energy, and cost of releasing employees who could become high performers...

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2016-07-14

Six powerful metrics to view your talent impact

By Dr. John Sullivan

Explore six simple business metrics by themselves are enough to give you a snapshot but accurate view of talent’s business impact...

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2016-07-14

Avoid micromanaging

By Mind Tools Ltd.

How do you spot the signs of micromanagement? Where is the line between being an involved manager and an over-involved manager who drives the team mad?..

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2016-07-14

The undermanagement epidemic report

By Bruce Tulgan

Today’s workplace is afflicted by an undermanagement epidemic with huge, often hidden, costs to employers, managers, and employees...

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2016-07-14

Building an effective team

By Zemo Trevathan and Associates, Inc.

A team can be an elusive experience—sometimes it is there and sometimes it is not. Part of the problem is that the term is used so loosely and generalized expectations are applied to it so liberally that it is often meaningless...

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2016-07-13

Getting better results: ten leadership imperatives

By Drake Editorial Team

Explore the best practices that are called “leadership imperatives”. If an organization is truly seeking better results...

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2016-07-11

The top 10 ways a manager can identify who is about to quit

By Dr. John Sullivan

There are few things more shocking to a manager then to have one of their top-performing employees suddenly quit on them...

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2016-07-11

How to hire the right talent

By Marsha Lindquist

You probably think good talent is hard to find these days. You may even be frustrated with, and tired of, the process you have to go through every time you need to add help...

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2016-07-11

10 questions to ask when no one will listen

By David Dye

One of the most challenging leadership experiences you can have is to feel like no one's listening...

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2016-07-11

Focus on: leadership

By Roxi Hewertson, Drake International

Today’s rapid pace of change, and the complexity of the environment, demands strong leadership at every level — from the top down and from the bottom up — if organizations are to be successful...

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2016-07-11

How to onboard and integrate new employees effectively (entrepreneurial insights)

By Drake Editorial Team

Twenty-two percent of turnover takes place within the initial 45 days of employment, with 16% in the first week...

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2016-07-11

HR 2020: we need data scientists now

By Dave Miller

The usual challenges emerge: HR is too process oriented; HR is not commercially savvy enough; HR doesn’t think in numbers or data terms; HR has issues truly demonstrating the value of what they do...

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2016-06-17

The top 10 reasons why leaders should celebrate wins

By Drake Editorial Team

These are the top 10 reasons why celebrating wins is important for you, your team, your company, and your own leadership personal brand. Celebrating wins…

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2016-06-17

The ultimate guide to succession planning

By Drake Editorial Team

Entrepreneurs need plenty of self-assurance to succeed in their chosen industry. Unfortunately, entrepreneurs are often guilty of focusing on building the business around themselves and forgetting to consider what happens to the business after they are gone.

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2016-06-17

Top five metrics for workforce analytics — data-driven formulas to improve your profitability

By Drake Editorial Team

In restructuring, retrenching, or downsizing, organizations often react without thinking, planning, or considering the optimal workforce size and structure.

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2016-06-17

The HR audit: an essential improvement tool

By Drake Editorial Team

The human resources department is often tagged as an "evil" in the organization by the employees and a "soft area" by the management. Despite these tags, the HR function has evolved and broadened in scope...

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2016-06-17

Choosing the best service for your temporary staffing needs

By Drake Editorial Team

For many companies, bringing in a temporary employee to fill an open position makes good business sense. There’s no need to wade through hundreds of résumé; no payroll taxes, unemployment insurance...

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2016-06-07

The stages of team development – making individuals into team members

By Gregg Gregory

All professional sports teams have a training camp...Years ago, Spring Training was meant to help the players get back into shape after a long winter of sitting around and doing very little activity.

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2016-06-07

Performance reviews: let them know how they are doing

By Neil I. Clark

Performance reviews are vital. Your people need to know how you think they are doing in relation to their targets. It is often surprising to a manager to find out what an employee thinks of their own performance.

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2016-06-07

Eight steps to maximize your managerial delegation effectiveness

By Eric P. Bloom

One of the great things about being a manager is that you can delegate various types of tasks to other people instead of having to do them yourself. This may sound like a rather cavalier statement, but it’s true.

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2016-05-09

3 delegation mistakes you don’t have to make

By David Dye

If you’ve been leading for any length of time, you know you should delegate. My earliest leadership memory is of delegating household chores to my younger brother and sisters when I was eleven...

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2016-05-09

When there is conflict between, and among, individuals on your team

By Bruce Tulgan

Let’s face it: Sometimes people just don’t like each other. I hear from managers every day struggling to deal with interpersonal conflict between and among employees on their teams.

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2016-05-09

How to lead virtual teams effectively

By David Swink

While conducting team effectiveness workshops over the last several years, I have noticed a significant increase in the number of people working on virtual teams...

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2016-04-12

The importance of exit interviews

By Drake Editorial Team

Making assumptions about why employees voluntarily leave your organization can prevent you from gathering useful information. With their unique perspective on the organization and their position...

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2016-04-11

10 steps to 'rev up' employee engagement

By i4cp

Passion for the mission. Extra effort to get the job done. Commitment to the organization. These are traits and behaviors exhibited by employees who are highly engaged...

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2016-04-11

Leadership is the key to successfully developing employees

By Gregg Gregory

Think of the best boss you have ever had in your adult work life. Now, what are the top three reasons you named this person as your best boss? If you are like many, you answered with statements like...

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2016-04-11

Bringing HR and finance together with analytics

By Jeff Higgins

If one asks most CFOs if people are a source of competitive advantage, a strategic asset and something which the organization should invest in, they almost invariably answer “Yes, of course.”...

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2016-03-07

The top 7 ways a leader can destroy trust

By Gregg Gregory

Trust is the underlying challenge for all teams at every level of an organization. Perhaps we just want to cover our backside; perhaps we are skeptical of others; or perhaps it is simply in our nature...

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2016-03-07

Employee satisfaction tied to the ability to affect change

By Jim Dawson

All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keeping up with market changes and technology...

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2016-03-07

That was horrible! what makes feedback work...or not

By David Swink

We are all on learning journeys. At work, we are learning new professional and technical skills. In our communities, we are learning to make a difference, be a good friend, neighbor, or weekend athlete.

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2016-03-05

Management challenge #21 - when managing in an environment of constant change and uncertainty

By Bruce Tulgan

In the course of my work, I’ve come to know more than my share of what I call “change masters,” that is, leaders and managers with great track records of successfully leading direct-reports through minefields of change...

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2016-03-03

The challenges of managing despite forces outside your control

By Bruce Tulgan

A senior production manager (I’ll call him “Skipper”) ran a team of production engineers and technicians whose specialty was customizing highly sophisticated navigational systems for vehicles...

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2016-03-02

What employers must do now to drive and sustain high performance

By Kevin Martin - i4cp

All organizations need to be prepared for attrition in two key groups — high performers and those soon eligible to retire — as well as talent shortages in specific disciplines and geographies...

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2016-03-01

Why leaders fail to deliver: voices from the front line

By Dr. Clinton O. Longnecker

The study identified the top 10 factors, plus a bonus factor, that cause leadership failure, which are ranked in the hierarchical order that emerged from our focus groups...

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2016-03-01

How to address negativity in a positive way

By David Lee

As a smart leader, you know you need to stop this, but you also know you don’t want to communicate to the person that their opinion doesn’t matter or that dissent is unwelcome...

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2016-03-01

Six leadership tips to harness the power of teamwork

By David Dye

As a leader, it's up to you to give your team guidance if you want them to be effective for your business. There is strength in numbers. More people working together makes less work for all — most of the time.

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2016-03-01

Leading from a distance: how to manage remote employees

By Jim Robinson

If it seems like more and more people are working from home lately, it’s because they are. The latest Global Workforce Analytics survey found an 80% increase in telecommuting since 2005.

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2016-03-01

Management challenge #20 - when you need to move a superstar to the next level to develop as a new leader

By Bruce Tulgan

What do new managers need most of all? They need support and guidance in learning and practicing the fundamentals of management, every step of the way...

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2016-02-26

What employers must do now to drive and sustain high performance

By Kevin Martin

All organizations need to be prepared for attrition in two key groups — high performers and those soon eligible to retire — as well as talent shortages in specific disciplines and geographies...

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2016-02-26

How to lead like it matters

By Roxi Hewertson

Whether you’re a manager, executive, or CEO, your leadership style matters. If you’re running a large global firm, a small project team, or an entrepreneurial venture...

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2016-02-26

Seven steps to creating a winning team culture

By Gregg Gregory

A winning team culture includes great teamwork, strong collaboration, amazingly talented employees, sound leadership, effective planning, and consistent decision making.

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2016-02-26

Leaders build partnerships

By Dr. Marshall Goldsmith

The ideal leader is a person who builds internal and external partnerships. We recently interviewed over 200 high-potential leaders asking them to describe today's ideal leader...

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2016-02-26

How can you hold employees accountable without rewards and consequences?

By Bruce Tulgan

It’s a whole lot easier to manage performance if you have the resources and discretion (and the guts) to tie specific rewards and punishments directly to concrete actions within the control of the individuals you are managing...

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2016-02-24

Management challenge #19

By Bruce Tulgan

When you have a superstar you are going to lose for sure, how to lose that superstar very well...

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2016-02-24

Management challenge #17

By Bruce Tulgan

When there is a superstar you need to keep engaged...

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2016-02-09

Four ways high-performing organizations are adapting to the age of data

By Cliff Stevenson, i4cp

Only one-quarter of participants in i4cp's latest report indicated that their organizations are equipped to meet today's analytics needs, prompting an urgent call for analytics skills and acumen across organizations...

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2016-02-09

The importance of measurement in employee engagement

By Alan E. Hall

Employee engagement is critical to the success of an organization and employee performance. Engagement is a result of employees understanding the company’s goals...

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2016-02-09

True leaders accept responsibility

By David Dye

There is strength in numbers. More people working together makes less work for all — most of the time. The idea of "team" can bring to mind the image of people pulling together in one direction toward a common goal.

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2016-02-09

The challenges of managing superstars

By Bruce Tulgan

You want a whole team of superstars. In a free market, you get what you can negotiate...

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2016-02-09

When you need an employee to go “the extra mile”

By Bruce Tulgan

Managers ask me, “What about the employee who does just enough work and does it just well enough and nothing else? How do you motivate that person to go the extra mile?”

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2016-01-06

Don’t get tripped up on power

By Danita Johnson Hughes

Leaders are powerful people because they have the ability to sway the attitudes, opinions, and actions of others. Leaders inspire, influence, and achieve results...

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2016-01-06

Getting your manager’s support when dealing with a problem team member

By Ken Warren

There is no doubt that if you are in a role where you need to address the performance of a team member with a long history of being difficult, that you need the support of your manager.

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2016-01-06

Making conflict work for you

By Jim Dawson

Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change.

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2015-12-08

High-impact performers for tough times: 6 ways to keep them happy

By Dr. Marshall Goldsmith and Kelly Goldsmith

Talent is never out of fashion. But high-impact performers are in demand now more than ever. We’re speaking here of those indispensable workers who will do what it takes to help your company succeed...

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2015-12-08

Conducting effective reference checks

By go2 Tourism HR Society

Reference checking allows you to ensure that you are finding the most qualified person...By conducting reference checks, you can avoid costs associated with failed probation periods...

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2015-12-08

Are your employees engaged? Are you?

By Gregg Gregory

If your team members are not engaged on a regular basis, there is a reason: the culture is not congruent with engagement. Ultimately, to get employees more engaged, the culture must be transformed.

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2015-11-09

Long distance leadership for virtual team success

By Jennell Evans

During the last decade there has been a significant increase in the number of people working on virtual teams. Leaders who are new to this way of working are asking, “How do I lead people that I don’t see"...

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2015-11-09

The new manager challenges

By Bruce Tulgan

If you are going to be my new manager, the first thing I want to know is: What kind of manager are you going to be?

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2015-11-09

Why your employee engagement efforts are not producing results

By David Lee

Have you participated in the annual “employee engagement survey fail”? That’s where employers conduct yet another engagement survey...

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2015-10-13

Proprietary metrics – the next big thing in talent management

By Dr. John Sullivan

Proprietary metrics get their name because they cover metrics that are so powerful that they are “owned” and their components are therefore not shared...

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2015-10-13

Team foundations and energy

By Jeff Davidson

Whether handpicked, assigned, or some combination of the two, team members need to get to know one another. First-time team leaders can be overly eager to tackle the tasks at hand...

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2015-10-13

Choosing a successor

By Dr. Marshall Goldsmith

Developing a great successor is one of the most important accomplishments that a CEO — or any senior-level executive — can achieve. The question is, should you develop an internal or an external successor?

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2015-10-02

Small business & HR: how to hire the right person the first time

By Drake Editorial Team

In the increasingly complex world of human resources, small to mid-sized enterprises (SMEs) face employee challenges similar to those of larger organizations...

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2015-10-02

On becoming a manager

By John Baldoni

All too often, people are thrust into management positions for which they are ill prepared and haven't received the training development needed to become a good manager — and the results can be disastrous.

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2015-10-02

Six common mistakes in leading high performers

By Drake Editorial Team

High performers are those people we often describe as driven. In their mind, a job is a problem to be solved, and they have the ability to solve it... 

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2015-09-08

Management series: how to manage an employee that needs to get organized

By Bruce Tulgan

When managers ask me about dealing with employees who are “disorganized” at work, usually what they mean is that this employee loses track of information...

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2015-09-08

“Stay interviews”: 6 practical questions for key employee retention

By Paul Falcone

When job markets heat up, top performers may feel naturally curious to see what sorts of “greener pastures” are available in the broader job market. And let’s face it...

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2015-09-08

Change your management mindset

By Jean Kelley

Whether you’re in a new leadership position due to a promotion or being newly hired, you may have to learn to think in a new way. To be successful, you need to shift your mindset so you can focus on the new requirements...

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2015-09-08

When welcoming a new member to your existing team

By Bruce Tulgan

One new team member can really shift the dynamic of a team. The prospect of a new person (let’s call her “Newby”) joining the team will set off a cascade of powerful reactions. Less so perhaps than the prospect of a new manager...

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2015-09-01

Management series: how to manage employees who miss deadlines?

By Bruce Tulgan

If you eliminate time-wasting and account for unexpected diversions, 99% of missed-deadlines are missed because their plan was no good in the first place...

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2015-08-18

The management series: what about employees who sneak out early?..

By Bruce Tulgan

Or take too many breaks, or waste time? RE: Employees who sneak out early? Sometimes they are just helping themselves to a little free time.

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2015-08-13

The management series: what about the employee who is chronically late?

By Bruce Tulgan

What is to be done with employees who are chronically late? In some cases, managers are right to attribute chronic lateness to an employee’s blasé attitude or a lack of care, consideration, or diligence.

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2015-08-07

Reference checks: how to get accurate data

By Neil I. Clark

Getting reference checks on your candidates can sometimes be considered unreliable. What are the key ingredients of an effective reference check? This is an important part of performance management...

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2015-08-07

The 10 golden rules of HR analytics

By Patrick Coolen

Applying statistical methods, like regression analyses, on data sets that combine HR and business data. The latter allows you to really determine the impact of HR elements...

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2015-08-07

Staff motivation: core truths about raising employee engagement in the workplace

By Paul Falcone

There are many books and articles available on how to motivate staff without money, how to reinvigorate weary teams in light of the ongoing changes and challenges in our competitive workplace...

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2015-08-06

The management series: the challenges of teaching self-management

By Bruce Tulgan

How many of your employees always come to work a little early, stay a little late, make very good use of their time; use good systems to stay organized; make good decisions; and generally gets things done?..

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2015-07-13 10:58:14

The top ten hardest things about managing people

By Bruce Tulgan

Between 2003 and 2013, we asked 37,419 managers (from 891 different organizations), “What is the hardest thing for you about managing people?” We collected narrative verbatim responses to this open-ended question...

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2015-07-13

Marshaling group resources

By Jeff Davidson

In retaining the same staff members over and over again for change campaigns, even when they have proven to be highly effective in working together, you risk applying staid approaches to varying challenges...

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2015-07-13

Top five metrics for workforce analytics

By Jeff Higgins, Grant Cooperstein, Moun Peterson, & Katy Colletto

Over the past few years, organizations have done an unprecedented amount of restructuring, retrenchment, and downsizing. Much of this has been very reactionary, without time to think or take into consideration the optimal...

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2015-06-09

The future direction of analytics and predictive metrics

By Dr. John Sullivan

In order for HR to play a key role as a strategic partner within the organization, it has to incorporate analytic decision-making capabilities to influence business strategy and become a high value added part...

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2015-06-09

If you want to become a talent magnet, focus on the fundamentals

By David Lee

In the frenzy to find high tech talent, it’s tempting to search for the Talent Magnet Silver Bullet – the ultimate perk or program that will make you the employer of choice...

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2015-06-09

Why a boss-subordinate relationship doesn't work anymore

By Charmaine Denton

In the traditional boss-subordinate world, the boss drops work on the subordinate’s desk and says it is needed that afternoon. The employee can do as told or suggest a different approach...

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2015-05-12

The top 10 reasons why HR should utilize metrics

By Dr. John Sullivan

Metrics and the rewards tied to them are the two fastest ways to change behaviour in business. Metrics are superior to rewards because they are cheaper...

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2015-05-12

How to fully engage staff in 5 easy conversations

By Kim Seeling Smith

Did you know that only a fraction of your staff bring their ‘A Game’ to work every day? According to companies like Aon Hewitt and the Gallup Organization, this number is about one in five...

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2015-05-12

When going from peer to leader

By Bruce Tulgan

All of a sudden, when you go from peer to leader, you have power and influence in relation to their careers and livelihoods and their ability to do valuable work that is recognized and rewarded...

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2015-05-12

Drake International launches portal to address biotech industry's HR needs

By Drake Editorial Team

Drake International and a partner of BioTalent Canada's, has launched a new portal to help address the HR needs of small to medium-sized biotech enterprises...

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2015-04-22

The Ontario Chamber of Commerce and Drake International partner to provide affordable and accessible HR solutions to small and medium size business

By Drake Editorial Team

An innovative, secure online HR portal specially designed to provide solutions to common HR issues...

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2015-04-13

The reasons why HR and talent management must champion the use of metrics

By Dr. John Sullivan

There are many reasons why HR must learn to rely on metrics. They include: Improving people productivity has huge economic consequences.

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2015-04-13

Top 10 leadership skills you can't be without

By Tom LaForce

It's time to take stock. I'm going to assume you clicked on this article because you view yourself as a leader. I'll also assume you want to be a good one. So are you?

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2015-04-13

Take conflict out of management

By John Baldoni

It's inevitable. A boss and subordinate disagree in every organization at least once or twice a day. What, if anything, can you do about it?

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2015-03-26

Focus on workforce analytics: why HR needs to adopt metrics and predictive analysis

By Dr. John Sullivan & Drake Editorial Team

“Given the importance of talent and people, it’s time to move beyond instinct, gut, and tribal wisdom in making workforce decisions...”

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2015-03-26

Do you really know what your people think?

By Drake Editorial Team

Because employees have a huge impact on the bottom line, companies need to ensure their workforce is engaged and committed...

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2015-03-26

Human capital financial statements: the missing link between human capital and financial results

By Jeff Higgins

For hundreds of years, owners and managers have sought to quantify workforce productivity...

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2015-03-11

Moving the needle on employee engagement and commitment

By Regina Barr

When it comes to employee engagement and commitment to an organization, most companies would agree that they 'have some, want more...

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2015-03-11

Seven tips for hiring ‘a players’

By Richard J. Bryan

Your business doesn’t run itself. The quality of your organization depends on the quality of your team, and a motivated, energized staff is the key to companywide success...

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2015-02-10

People don’t walk out of companies; they walk out on managers

By Joel Garfinkle

What is the number one reason why employees quit their jobs? More often than not, it’s not about the money, it’s about the environment at work...

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2015-02-10

Getting to the truth by asking good questions

By Jim Dawson

As a manager, the most powerful tool you can have in your toolbox is the ability to ask good questions...

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2015-02-10

10 steps to become a magnetic leader

By Dianne Durkin

Magnetic leaders inspire others to be the best they can be and to perform at optimal levels. They are a contagious force that clearly knows how to set the direction for the organization and its people...

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2015-01-07

The importance of feedback for new hires

By Maureen Collins

They're here! Now what? Here's how to give employees feedback post-hire, setting a trend from the outset and not leaving everything till the dreaded performance review.

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2015-01-07

Use performance appraisals to enhance employee performance

By Donna Price

The annual performance appraisal is an opportunity to enhance employee performance and create greater success for the company and the individual...

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2015-01-07

Passionate performance: engaging minds and hearts to conquer the competition

By Lee Colan, Ph.D

In today's hyper-competitive market, a burning question for most companies is: "How can we achieve a significant and sustainable competitive advantage in order to retain our customers?"

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2014-12-08

Seven tips to bring you and your staff to their full potential

By Neal Burgis

Possibly, the greatest untapped resource in any organization lies in its employees. These days, "giving 100 percent" is not enough to get ahead...

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2014-12-08

How to build strong, cohesive teams

By Jeff Davidson

Whether handpicked, assigned, or some combination of the two, team members need to get to know one another. First-time team leaders can be overly eager to tackle the tasks at hand.

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2014-12-08

10 skills every leader should master

By Tom LaForce

Suppose it’s your first day in a new job as a leader and you have only a few months to master the skills you need to be an extraordinary leader. What skills do you need to learn or polish?

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2014-11-12

How to separate the duck from the quack

By Linda Henman

“Step to the Rear,” from the 1967 Broadway production How Now, Dow Jones, announces that “here’s where we separate the notes from the noise, the men from the boys, the rose from the poison ivy.” 

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2014-11-12

The real cost of bad hiring practices

By Gregg Gregory

Ryan was a newly appointed second level manager with a health care company. His department focused on building quality internal IT customer service.

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2014-10-08

7 tips for managing millennials

By Maureen Collins

There are some new kids on the block - the millennials. You might even be one...managing others!

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2014-10-08

Teamwork: 10 essential tips that most managers miss

By Leon Noon

Teamwork is essential to the success of your business. But there’s a lot more to it than describing your employees as “team members” or using clichés such as “our team is here to help you”.

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2014-10-08

5 reasons why you aren’t getting the results you want from others

By David Lee

Do you want better results from any or all of the following: your team, your co-workers, your board, or just other people in general. Hopefully the answer is “Yes.” Otherwise, you can stop reading now.

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2014-10-01

Hiring smart

By Lisë Stewart

Have you ever been charmed by an applicant? Hired a friend or family member and been disappointed? Kept poor performers long after they should have been asked to leave?..

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2014-10-01

8 ways to handle employee objections when delegating tasks

By Barbara Brown

If you have delegated tasks to employees, you know that everyone is not thrilled about taking on added work. Some objections may be mild and some hostile...

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2014-10-01

How to become the best leader you can be

By Dr. Clinton O. Longnecker

Wherever I travel, people talk about leadership, and many organizations are making it quite clear that they no longer want managers but leaders...

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2014-09-09

Yes, you can reduce employee stress – and maximize performance, too

By David Lee

Many managers mistakenly fear that efforts focused on reducing employee stress require reducing productivity or creating a “country club” atmosphere of low expectations and reduced workloads.

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2014-09-09

Five mistakes managers make when building their team

By Gregg Gregory

No surprise here — we all make mistakes. Many earn their initial management jobs simply by doing well in their follower position...

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2014-08-13

Three keys to successful team building

By Steve Schmidt

“I can do it better.” This is what most entrepreneurs are thinking when they start, or buy, a business. And most can! A successful small business owner usually has the skills required to sell and provide good customer service.

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2014-08-13

Seven tips for millennial managers now supervising their former peers

By David Lee

One of the most common questions I get when doing management training comes from millennial managers who find themselves in the awkward position of supervising former peers.

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2014-07-08

The 5 biggest mistakes managers make when carrying out staff appraisals

By Duncan Brodie

Staff appraisals or staff performance reviews are pretty common in most organizations these days. While these sessions should be an ideal opportunity to reflect and get the best from each and every employee, it does not always turn out that way...

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2014-07-08

Speak up and sort it out

By Ken Warren

Being reluctant to sort through difficulties at work seems to be a very human condition. Many of us get frustrated or hurt by others at work, but we refuse to speak to that person directly...

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2014-07-08

High performers: how to get them,...how to keep them!

By Steve Schmidt

High-performing employees are something every small business owner should dream of finding and hiring into his or her company. After all, high performers are confident, multi-tasking team players...

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2014-06-11

The five biggest mistakes managers make in recognizing their employees

By John Schaefer

Jennifer was at the end of her rope. It was time for a new job, one that would let her use all of her talents, creativity and experience. The exit interview was uneventful, and then she was finally free!

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2014-06-11

Smart hiring: are you doing it right?

By Marcia Zidle

Does your hiring process consist of proven practices or just a hodgepodge of activities that get into gear when someone says, “I need more people” or “Sally has left and we need someone to take her place now?”

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2014-06-11

How to build a team that delivers

By Duncan Brodie

Leading is a tough role. The reason individuals make it into a leadership role is because they are very good at what they do. However, effectively facilitating and orchestrating every leadership aspect is challenging.

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2014-05-28

Press release: Drake International and The Human Capital Management Institute (HCMI) partner to bring innovative human capital & talent management products to the market

By Drake Editorial Team

2014-05-14

Engaging the remote worker

By Maysa Hawwash

If a company offers and encourages telecommuting, hiring employees with the right core competencies is critical to ensure they have the flexibility and autonomy required to be successful...

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2014-05-07

How to keep your top talent

By Joel Garfinkle

Despite unemployment and staff cutbacks, studies indicate that over 80% of global business leaders believe that "people issues" are even more important today.

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2014-05-07

How to motivate a high performing employee

By R. J. Sullivan

It is likely that in your organization you have an employee who is highly focused and productive. He has risen to the top in a relatively short time, and you consider him to be a top performing employee.

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2014-05-02

Do you have data phobia?

By Drake Editorial Team

Incorporating data analytics in your HR practices allows you to contribute to your organization’s strategy and bottom-line through data-driven decisions...

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2014-04-14

Success depends on your team: tap the potential

By Drake Editorial Team

The lesson for leaders who evaluate people--that is, every leader--is to adopt a "glass half full" versus a "glass half empty" attitude...

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2014-04-14

Six strategies to hire right the first time

By Drake Editorial Team

he skill of a person drives the will of a person. A person who has all of the skills but lacks the will to push and perform at peak levels is just not the right fit...

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2014-04-14

Motivating a multigenerational workforce

By Drake Editorial Team

Companies are struggling with the challenges of managing a more diverse workforce. These challenges often relate to mere variation in perspective and goals as a result of generational differences. 

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2014-03-26

Your team-building exercises may not be creating a team

By Drake Editorial Team

Team leaders have a perennial dilemma: How can they educate, engage, and develop our group in a substantial way that helps the team become better?

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2014-03-26

Reduce employee turnover in the first 90 days

By Joel Garfinkle

Don’t spend all that money training new hires just to see them leave for your competition. When you follow these five steps, you can reduce turnover in the first 90 days and retain your valuable employees for years to come...

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2014-03-26

Get more from your employees

By Drake Editorial Team

If you accept average performance from your employees, you're doing your company a huge disservice. So why do so many of us mutely accept mediocre performance?..

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2014-03-19

Leading teams: how to choose your leadership approach

By Drake Editorial Team

The challenge is to know which leadership approach to use. In general, you want to provide low direction if team members perform effectively, high direction if team members perform ineffectively...

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2014-03-19

How to keep quality people in your organization

By Drake Editorial Team

While it is true that in today’s environment no organization can realistically believe they will keep an employee for twenty or thirty years, companies can reasonably expect people to stay for four to six years.

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2014-03-19

The ‘moneyball’ approach to business hiring

By Drake Editorial Team

Great coaches not only consider an athlete’s talent and heart when they’re building a team, but they consider group dynamics too. It’s not just a matter of getting the fastest, strongest, and smartest players on your side.

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2014-02-12

The S.E.C.R.E.T. to successful team dynamics

By Drake Editorial Team

You have just joined a team of specialists who have worked together for six months on a potentially lucrative contract.

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2014-02-12

Why employees leave their managers

By Drake Editorial Team

An obnoxious manager can cause even the most loyal employee to consider a job change, especially if said employee sees little chance for a promotion or transfer.

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2014-02-12

Your leadership DNA

By Drake Editorial Team

The more strategies you use to find your Distinct Natural Attributes, the more complete your view will be...

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2014-01-15

How to position yourself for your next career move

By Drake Editorial Team

Have you thoughtfully planned out your next career move? Most people have not. While they may have a vague idea of what their profession will look like in the future...

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2014-01-15

What good leaders do

By Drake Editorial Team

Are leaders born or made? If they are made, can anyone become a good leader?

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2013-12-31

Boost your bottom line with better people management

By Drake Editorial Team

When a company hires new employees, the goal is to grow, increase productivity, and ultimately make more money. But what happens when your new hire or even a long-time team member underperforms?..

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2013-12-31

Five things that deteriorate team communication

By Drake Editorial Team

Since leaders deal with individual personalities in the team environment, it is unrealistic to expect that communication will never break down.

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2013-12-31

Twelve requirements for building effective teams

By Drake Editorial Team

In the uncertainties in today's global marketplace, talk in the workplace centres around the many nuances of becoming a team, the differences between teams and groups, what it takes to work as a team...

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2013-12-11

Think small. Small things make a big difference in employee engagement

By Drake Editorial Team

While there’s a natural tendency to want to “think big” in business, effective management is actually the result of thinking small.

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2013-12-11

Good people make good leaders

By Drake Editorial Team

These days, we all need to make the most of our resources, and for most small-business owners, human capital is a primary asset. So how do you inspire people to perform at a higher level?

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2013-12-11

How to handle a negative employee

By Drake Editorial Team

You know the one: he comes in grumpy, and within minutes the atmosphere of the entire office has sunk like a brick...

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2013-11-19

Five ways to effectively lead change

By Drake Editorial Team

Workforces in every industry - from manufacturing to service to health care to high tech - are confused and bruised...

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2013-11-19

Manage your time without losing your mind

By Drake Editorial Team

We all know about “Time Management” — that dreaded art/science where we are supposed to become productivity machines, getting as many high priority tasks accomplished as humanly possible.

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2013-11-19

Build your leadership brand and move your business forward

By Drake Editorial Team

The core of your leadership brand is who you are and what you stand for. You find it in your heart and your soul. The brand begins with the story of you — the experiences that defined you, the lessons you learned...

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2013-10-22

The four cornerstones of career insurance

By Dr. Marty Martin

There is more to job security than mastering job search skills. There are plenty of books about resume writing, networking, interviewing, and developing a LinkedIn profile. 

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2013-10-22

Maximize your time and achieve more with less

By Joelle K. Jay, Ph.D

Imagine you had three extra hours this week to devote to your own improvement as a leader. What kind of difference do you think that would have on your effectiveness, accomplishments, and long-term success?

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2013-09-18

How to conquer stage fright and unlock the leader within

By Drake Editorial Team

If you are already a leader who is reluctant to speak or not good at it, overcoming stage fright will help you to inspire your team to follow your vision...

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2013-09-18

Hiring is not easy

By Drake Editorial Team

Before conducting any interview, you first need to establish the objectives of the selection process. Interviewing should not be just about filling an open position.

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2013-09-18

6 leadership styles and how to choose yours

By Drake Editorial Team

All leaders must understand this simple truth: Style does matter. It’s not about matching your belt to your shoes, or accessorizing appropriately for the occasion, but rather — understanding the way you go about leading.

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2013-08-21

Trust: a personal value essential to organizational success

By Drake Editorial Team

Why spend time developing and nurturing trusting relationships in the workplace? Put simply, trust in the workplace is critical to organizational success...

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2013-08-21

Eight rules for hiring smart

By Drake Editorial Team

Hiring smart is productive, not doing so is unproductive. The most common, and fatal, hiring mistake is to find someone with the right skills but the wrong mind-set (attitude) and hire them on the theory, "We can change them."

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2013-08-21

Creating a frontline that improves the bottom line

By Drake Editorial Team

Have you left a convenience store lately wondering why the cashier seemed so put-out, even hostile, while ringing up your purchase?..

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2013-07-19

Maximizing potential is a personal responsibility

By Drake Editorial Team

The process of change is a personal responsibility. You have tremendous potential and yet studies show that less than 20% of all employees actually realize their maximum potential.

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2013-07-19

How leaders can help develop customer service strategies

By Drake Editorial Team

Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that aren’t customer focused).

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2013-07-19

Building resiliency at work

By Drake Editorial Team

Even those of us who are happy at work will say there are still stressors nonetheless – constant change, too few staff, and strained workplace relationships to name just a few...

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2013-06-18 16:16:42

Authority, accessibility, and assertiveness – your base of personal power

Personal power means that you believe in yourself, that you can go after what you want and get it, that you have the right and the ability to reach your goals in your own way.

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2013-06-18

Three ways to optimize your day

By Drake Editorial Team

Do you keep a “to do” list, either mentally in your head or physically on paper or in some electronic device? If you do, it is highly likely that its contents influence greatly the type of day you are likely to have.

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2013-06-18

How do you build (or rebuild) trust at work?

By Drake Editorial Team

How easy would it be to sort out difficulties at work if you didn't trust your colleagues to respond well? How motivating would it be if once you raised a concern with your manager, nothing was done about it?

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2013-05-21

How to start a difficult discussion off right

By Drake Editorial Team

The way you begin a difficult discussion can determine its fate. If you immediately trigger defensiveness or combativeness in the other, the chances of a productive outcome drop to nearly zero.

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2013-05-21

Five steps to pain-free productive meetings

By Drake Editorial Team

Do you think all meetings are painful, time wasting, poorly run and unproductive torture sessions? If you hate meetings, you’re not alone. Practically everyone does, and although businesses have to run meetings...

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2013-05-21

Don’t shoot the messenger: how to communicate bad news

By Drake Editorial Team

In olden days messengers who brought bad tidings risked being killed for their efforts. Times and customs have changed, but this much remains the same: no one likes being the bearer of bad news.

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2013-05-09

Internship journal: enhancing academic learning

By Corne van Niekerk

The practical knowledge and experience gained partaking in an internship programme, allow students to experience real-life work situations, that will help prepare them when entering the workforce.

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2013-05-05

Internship journal: more than just work experience

By Corne van Niekerk

As part of most degree courses, students are required to partake in an internship programme, also known as an Industry Based Learning programme...

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2013-05-03

Internship journal: on-the-job training for professional careers

By Corne van Niekerk

As part of most degree courses, students are required to partake in an internship programme, also known as an Industry Based Learning programme.

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2013-05-01

Building synergy in teams

By Drake Editorial Team

Team effectiveness is a prevalent topic in many business conversations, especially as companies explore new ways of working. Virtual teams, flexible work environments, restructuring through mergers and acquisitions...

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2013-04-29

Internship journal: benefits of taking on an intern

By Corne van Niekerk

My name is Corne van Niekerk and I am the Communications / Public Relations Intern at Drake New Zealand. I am currently completing my Bachelor in Communication, majoring in Public Relations. 

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2013-04-17

Coach your employees to succeed: a 4-step primer

By Drake Editorial Team

Feedback is critical to coaching. But it won't go far unless you set clear expectations for your employees. Here's how.

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2013-04-17

Rid yourself of analysis paralysis

By Drake Editorial Team

Have you ever found yourself endlessly obsessing over an issue, unable to move beyond it? When dealing with a problem..., do you ever have dozens of seemingly unanswerable questions swirling around your brain?

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2013-04-17

The role of the supervisor: retain your best talent

By Drake Editorial Team

As a supervisor, a basic and most important retention tactic to employ, especially in a tight labor market, is to take good care of the talent you have...

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2013-03-22

How to instill behaviour that supports your corporate strategy

By Drake Editorial Team

If you have never considered how your employees’ behaviours affect your company’s overall success, perhaps you should. Your employees may have widely differing views of your organization...

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2013-03-22

Why emotional intelligence is important

By Drake Editorial Team

For most people, emotional intelligence (EI) is more important than one’s  intelligence to attain success in their lives and careers...our success depends on our ability to read other people’s signals and react appropriately to them.

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2013-03-22

Effectively managing the multi-generational workforce

By Drake Editorial Team

With competition for talent on the rise, developing a corporate culture of employee engagement and commitment has become a foundational imperative for most organizations.

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2013-03-20

3 ways to build trust in your managers

By Drake Editorial Team

Trust is an essential part of strong leadership. Developing it requires time, patience and coaching. Do you trust the people who report to you?

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2013-03-20

Is it a ‘who’ or ‘what’ problem?

By Drake Editorial Team

In 'who' organizations the important issues all revolve around 'who" said it, did, didn't do it or why they did it or didn't do it. In these organizations there is enough finger pointing to last a lifetime.

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2013-03-20

Eight things great leaders do

By Drake Editorial Team

What do you think is the number one factor that determines a high-performing workplace? High rates of pay? The threat of redundancy hanging over everyone's heads?

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2013-02-12

Practice the 5 P's of success each day

By Drake Editorial Team

The difference between successful business people and those who are not successful is not talent. The difference is that successful people have the guts to move forward, take intelligent risks, and work harder than anyone else.

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2013-02-12

Developing highly productive & positive teams

By Drake Editorial Team

In all walks of life teams exist to get results. Getting results depends on teams being both productive and positive. Teams can be highly productive running at 100 miles an hour but have low levels of morale.

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2013-02-12

Are you stuck in the middle?

By Drake Editorial Team

Are you waking up at night with workplace scenarios playing through your head? These are tough times, but there are definitely ways to cope.

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2013-01-15

Stop whining & start leading

By Drake Editorial Team

We all know people who suffer from "Victimitis" — the poor-little-me syndrome whose verbal symptoms include: "They are doing it to me again," "There's nothing I can do," "It's all their fault."

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2013-01-15

9 things that can improve the discussion

By Drake Editorial Team

When you conduct performance reviews, there is no way to guarantee that the discussion will end with both you and the employee in total agreement. This is especially the case if the review involves negative performance.

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2013-01-15

Use the 5P’s to get your teams moving in the right direction

By Drake Editorial Team

Teams are a useful business tool for process and quality improvement, which may lead to higher customer satisfaction or cost reduction.

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2012-12-04

Get happy or get out!

By Drake Editorial Team

Attitude is the key to organizational success. If an organization is looking for the true secret to increase sales and productivity, it is simple; increase morale.

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2012-12-04

The four c’s of team goal setting

By Drake Editorial Team

Goals are a great way to improve team performance. Clear goals with measurable standards must be developed and agreed upon with the team. One simple way to help determine what team goals should be...

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2012-12-04

Become a better listener

By Drake Editorial Team

Part of being a good manager and leader is about becoming aware of and sorting out problems within your team and the working environment as a whole.

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2012-11-20

Feedback: a priceless communication tool

By Drake Editorial Team

Feedback is such an important communication skill. Openness, honesty, candor, trust – all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any team relationship.

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2012-11-20

Delegating tasks to employees – 6 ways to get positive results

By Drake Editorial Team

When you delegate a task, you want to feel confident that it will be completed correctly and timely. Here are six approaches you can use to increase your comfort level when delegating.

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2012-10-10

Industrial organization psychology in the workplace

By Drake Editorial Team

Writing today about the value generated by human resource, or HR, departments that implement positive psychology measures, Alexa Thompson, makes a case for employee engagement...

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2012-10-02

Management tips: 11 sure-fire strategies to shorten meetings

By Drake Editorial Team

Imagine having the power to shorten a meeting. You would be providing people with what they most want and need—more time. You would be a hero. The power is within your grasp.

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2012-10-02

The financial rewards of employee engagement: better relationships bring results

By Drake Editorial Team

Employee engagement is the lifeblood of successful organizations. When employees are deeply connected to their organization, they share the vision of their employer and not only commit to achieving overall goals...

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2012-10-02

Ten ways to keep your star employees

By Drake Editorial Team

As you interact with employees, see each one as unique and gifted, especially the star employees. Your role is to find their innate gifts—creativity, facilitating, listening, intelligence, and so on.

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2012-09-18 08:45:42

LinkedIn essentials for your job search

In my time working in social media for the HR industry, I have had the fortunate opportunity to gain valuable insights to the ways recruiters source AND learn about how social recruitment tools work.

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2012-09-12

Being a strong leader despite a bad boss

By Drake Editorial Team

Strong leaders don't allow themselves to be victims of a bad boss. Choosing to do that is like choosing to hang wallpaper with one arm tied behind our back.

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2012-09-12

Stopping employee de-motivators in their tracks

By Drake Editorial Team

We live in an uncertain world and always have. There is no security in a job, a career or a way of life. Sooner or later each of us must face our own reality that our security is within us...

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2012-09-12

How leaders can help teams develop

By Drake Editorial Team

Many theorists have tried to explain how and why teams develop. Each theorist offers a different perspective of leadership, but most agree that leaders need to be concerned with the group's content, process, and output.

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2012-09-10 12:12:31

You are richer than you think - part 3

By Eric Fraterman

Under this title – and as part of my theme that People matter critically when pursuing a Customer-Focus strategy - I published two prior blog posts.

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2012-09-10

What great leaders do

By Drake Editorial Team

What makes a great leader? What do they do that is so different? What traits do they have that helps them excel at this high level? There are specific traits that great leaders have in common...

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2012-09-10

Don't be a bully

By Drake Editorial Team

There is no room for bullying in effective leadership. Leaders must be held to a higher standard. Years ago in the 70’s and 80's, tough autocratic leadership that often bordered on bullying was viewed as effective...

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2012-09-10

Become the boss no one wants to leave

By Drake Editorial Team

Why would anyone want to be led by you? That’s the question that needs to frame your journey to becoming the boss no one wants to leave.

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2012-08-27

You are richer than you think part 2

By Eric Fraterman

In my previous blog entries I have argued about the validity of the People > Service > Profit idea, the importance of Hiring Right and the fact that often good people are stopped by bad processes or bad management.

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2012-08-23

You are richer than you think part 1

By Eric Fraterman

I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.

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2012-08-22

Leaders aren't born

By Drake Editorial Team

There is no such thing as a “Born Leader”. When people talk about born leaders, what they are really referencing is the “X” factor of leadership. What is the “X” factor?..

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2012-08-22

Assess your own strengths as a decision maker

By Drake Editorial Team

To be an effective problem solver, you need the self-confidence to make decisions, and to feel comfortable with the risks involved in all decision-making.

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2012-08-22

Are you an “upper” or a “downer” to others?

By Drake Editorial Team

Whether you affect people positively or negatively doesn’t only determine what people think of you and their willingness to help you. It also profoundly influences how valuable you are to your employer...

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2012-08-22

OH&S challenges in the workplace

By Kathleen Collins

I recently hosted a webinar on the Fundamentals of Job Hazard Assessments and after following up with some of the viewers from across North America...

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2012-08-07

Personal branding through social media – the top 4 rules to success (part 2)

By Drake Editorial Team

In my last post I discussed the benefits to personal online branding and why every business professional should consider their online brand to generate more value from their social media use.

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2012-07-31

Q & A from the webinar "managing your personal brand through social media"

By Drake Editorial Team

Question: What do you think of a candidate who sets up a profile under her maiden name so that her current employer will not know she is trying to change careers?

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2012-07-27

The benefits to personal branding through social media – part 1

By Drake Editorial Team

Too often you see CEOs, new grads, experienced and in-experienced professionals miss the mark with creating and marketing their personal brand. 

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2012-07-18

Six strategies to building a stronger team

By Drake Editorial Team

In business, the main focus is often on the bottom line, and things like relationships get pushed to the back burner. But relationships are important in business, whether you are talking about relationships with your customers, your team members, or even yourself.

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2012-07-18

Managers’ alert - the cost of not delegating

By Drake Editorial Team

If you are a manager, you are probably trying to keep a whole host of tasks and projects moving forward at the same time. You probably know that you could achieve more if you were to delegate more. 

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2012-07-18

How to sustain organizational success through creative thinking – a seven step model

By Drake Editorial Team

In a rapidly changing world, business leaders are finding it difficult to keep their competitive advantage on an on-going basis. Technology and cost control are no longer adequate to sustain the lead.

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2012-06-19

Statistics are powerful

By Drake Editorial Team

This is something every writer knows, teachers embrace and politicians abuse. Leaders and managers are also very sensitive to the power of numbers, although they may not always use them wisely.

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2012-06-13

Bad customer service: “it’s the people, stupid” or “blame the bosses' policies”?

By Drake Editorial Team

In my previous blog entries I have argued about the validity of the People > Service > Profit idea and about the importance of Hiring Right. 

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2012-06-12 14:29:12

Be a better meeting manager

Meetings are great opportunities to share information with your team, to build skills, to motivate, and to give your team a chance to sound off.

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2012-06-12

Stop managing & start leading

By Drake Editorial Team

Ask any group of managers if they view themselves as an elite group within their organization and you can be sure they will deny it. You'll hear comments such as: "I have an open-door policy"...

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2012-06-12

How to conquer indecision

By Drake Editorial Team

Leaders need to make sure that their senior team and all their direct reports have well-defined roles and responsibilities that are linked to rewards and evaluations. This defines the first step, but it’s just the beginning.

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2012-05-16

Ten ways to tell you positively influence employees

By Drake Editorial Team

You do a great job of directing, coordinating, and controlling (i.e. managing); but are you equally effective at leading?

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2012-05-16

Seven steps to confront poor performance

By Drake Editorial Team

It starts with a mediocre performance review, the kind where you sense there is something you are not being told. Then you find that you have been left off the project that was agreed as part of your development plan.

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2012-05-16

Six key contributors to successful team leadership

By Drake Editorial Team

Leading teams is challenging but in truth, certain ‘contributors’ can result in you being a more successful team leader. So what are the six key contributors to successful team leadership?

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2012-05-14

Do you know how to reach your market

By Drew Stevens

Anyone in business today must realize whether they are in their own business such as chiropractic or consulting or they sell for a living, they must divide the market into smaller sections.

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2012-04-18

Winning the talent war in turbulent times

By Drake Editorial Team

No industry is immune to the influence of economic slowdowns. The pace of change can throw many organizations into knee-jerk reactions.

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2012-04-18

They are partners - not employees

By Drake Editorial Team

Talent management is a field that requires a healthy dose of leadership on the part of its practitioners who must be innovators and influencers.

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2012-04-18

The seven deadly sins of leadership

By Marilyn Lustgarten

You may be an expert in your field and personally good at what you do, but if your intention is growing the business, then you have to be able to bring on and lead others effectively.

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2012-04-10

Hiring right for a customer-focus culture

By Eric Fraterman

As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.

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2012-03-27

Memories: are you making them with clients?

By Drew Stevens

Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your struggle with your delivery?

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2012-03-21

Six key principles for managing remote employees

By Jenny Douras

Technology and business pressures have led to more and more managers needing to lead teams that work off-site or are constantly in the field.

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2012-03-21

Resolving conflicts in the workplace

By Donna Price

Are any of your employees out and out fighting with each other at work? Are they yelling, screaming, not getting along, or perhaps having difficult relationships with their supervisor?

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2012-03-21

Raising the bar in online testing

By Drake Editorial Team

The growth of distance education and remote testing options has created the need for the online proctoring of test takers...

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2012-03-14

Key methods for establishing visibility and community

By Drew Stevens

When you were a kid did you ever play follow the leader? Do you ever wonder why there are things that attract us to certain people? 

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2012-03-14

Micromanagement – the killer of creativity

By Drake Editorial Team

Whether you are new to managing people, or have been in a leadership position for many years, it is critical to analyze your management style to ensure that you are not a micromanager.

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2012-03-14

How to build highly effective teams

By Carter McNamara

Too often, teams are formed merely by gathering some people together and then hoping that those people somehow find a way to work together successfully. Teams are most effective when carefully designed.

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2012-03-14

Changing minds —the Hallmark of management excellence

By Drake Editorial Team

One significant aspect of a successful manager is the ability to “change people’s minds”. It would be nice if employees in the manager’s business unit just followed instructions...

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2012-03-12

Discovering value in people

By David Huggins

Studies of society, through the millennia, have shown that people do change, albeit very gradually, but in the last twenty years we appear to have experienced a major shift.

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2012-03-09

Signal to noise ratio

By David Huggins

It’s a term often used to describe the conditions when an electronically transmitted message can’t be understood because interference overwhelms it...

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2012-03-09

Why good leaders learn from their mistakes

By Drake Editorial Team

John C. Maxwell once stated. "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them." When we talk about Leadership, Taking Ownership is the most...

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2012-03-02 13:20:32

The signs of the unsuccessful do you know them?

By Drew Stevens

There are times when wonders never cease to amaze me. I have built numerous alliances in my many years of business with some of these hosting my products....

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2012-02-21

Will you change – really?

By David Huggins

Perhaps the greatest challenge to organizations today is their ability to change to meet the demands of evolving markets. Since the stakes are extremely high it would be reasonable...

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2012-02-15

The 8 things your staff dislike about you

By Dr. Rhonda

As the boss, are you bringing your personal life to work? Are you often grumpy? You may have pet peeves about your staff, but they have pet peeves about you too. Find out the 8 things your staff dislikes about you...

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2012-02-15

The 8 things I dislike about my staff

By Dr. Rhonda Savage

Do you get frustrated with your staffs’ annoying workplace habits? Here are eight things to think about to prevent pet peeves from turning into bigger staff problems.

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2012-02-15

7 ways to be a better team leader

By Drake Editorial Team

As a team leader, do you insist that your team adopt your ideas, or do you encourage them to participate and contribute? Find out seven things you can do to become a better team leader.

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2012-02-13

The road towards sharp customer-focus goes via people management - part 2

By Eric Fraterman

Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...

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2012-02-13

The pros and cons to outsourcing your HR functions

By Michelle Ganuelas

Outsourcing your HR can benefit your company tremendously but like any project, there may be some concerns that linger before you come to a decision.

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2012-02-06

The road towards sharp customer-focus goes via people management (part 1)

By Eric Fraterman

Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...

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2012-01-31

Successful networking

By Drew Stevens

If you want to grow your business by networking it is imperative that you network with: people who are your ideal clients, people who know your ideal clients, and/or people who do business with your ideal clients. It’s that simple.

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2012-01-27

Why self-awareness and personal honesty is critical to career success and happiness

By Laura Plant

There are countless resources out there providing job finding tips. They have taught us the do’s and don’ts of resume writing, the importance of customizing our cover letters, how to network and navigate the job boards.

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2012-01-10

Growing the leader within us

By Jim Clemmer

Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in. Some people in "leadership roles" are excellent leaders.

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2012-01-10

From chaos to calm: the experts' guide to setting priorities

By Pat Lynch

One set of skills that is critical in any organization is that of setting, aligning, and implementing priorities. Setting priorities requires you to develop a process that enables you to deploy your time and energy most effectively.

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2012-01-10

10 tips to create an effective management team

By Rick Johnson

A team culture is necessary for success. Working together effectively is not automatic. It takes a specific effort and the development of a culture that is supported by executive management.

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2011-12-08

How are you shifting the performance of your people?

By Drake Editorial Team

There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour – as well as the required results. 

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2011-12-08

Is your hiring process hurting your employer brand?

By David Lee

Are job applicants saying things like this about your organization to their friends and family? Do you know what job applicants are saying about you? Do you know what your job application and hiring process says about you as an employer?

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2011-12-08

7 things every ‘customer facing person’ needs to know now

By JoAnna Brandi

There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who are buying have scores of choices of where to buy and how to buy.

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2011-11-24

Bring out the worst

By David Huggins

What it is that brings out the worst in our self or in others has always been a fascinating question and I’m not sure that I’ve ever found a convincing explanation - until recently.

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2011-11-23

Engagement is an inside job

By Jim Clemmer

When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.

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2011-11-22

Leading teams

By David Huggins

The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t just happen; it needs to be designed, promoted, stimulated and supported...

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2011-11-16

Creating value - the foundation of success

By JoAnna Brandi

What would happen if you stopped TRYING to make money? If, for one whole year you didn't think about creating profit. If, for that year you took your focus off what was dropping to the bottom line?

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2011-11-16

15 ways to motivate and influence employee behaviour faster

By Mark Holmes

Knowing how one’s role contributes to the organization’s overall success is a key longer-term motivator and morale builder.

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2011-11-14

Creating energy for your business

By Drew Stevens

There is a fundamental difference between successful people and those that want to be. Those that are successful continually work and burn energy all day long in order to achieve the levels of success they desire...

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2011-11-03

Let's get personal

By David Huggins

The lesson here for business leaders is clear - leadership is not a right, a role or a responsibility – it’s a relationship....

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2011-11-01

Failure is an option

By Drew J. Stevens

John C. Maxwell once stated, "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them."

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2011-11-01

Lessons learned from Steve Jobs

By Drew Stevens

Steve Jobs the influential and well respected leader of Apple has passed but his passing leaves many lessons for all. Vision – having a purpose is what life is all about. Live your life with purpose and intentions.

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2011-10-25

The cost of employee and manager incivility

By Drake Editorial Team

We all know that customer service is a vital component of competitive differentiation and essential for a sustainable competitive advantage. Tom Peters (you remember him?) used to say that to provide turned on service you need turned on employees. 

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2011-10-18

Empowering success in complexity

By Drake Editorial Team

One in six IT change initiatives such as ERP and CRM systems turn out to be money pits, with cost overruns averaging 200% and schedule overruns of almost 70%, according to Bent Flyvbjerg of Oxford.

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2011-10-18

How to resolve conflicts

By Linda Henman

Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization.

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2011-10-18

Four ingredients to sales success

By Tim Connor

There are four significant areas when it comes to consistent high sales performance.

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2011-10-18

Beyond manipulating and motivating to leading and inspiring

By Jim Clemmer

We've known for decades that money doesn't motivate most people to higher levels of  performance. In his seminal 1959 book, The Motivation to Work, Frederick Herzberg identified money as a "hygiene factor."

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2011-10-07

Galloping accretion...

By David Huggins

There’s a story about a man who bought a horse from a rancher. He asked if he could have a test ride and the rancher agreed.

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2011-10-07

Cover your assets

By David Huggins

Did you know that the prime directive for every leader is to create other leaders? Well, it makes absolute sense, doesn’t it?

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2011-10-06

Workforce planning improves productivity

By Drake Editorial Team

It’s vital for organizations to consider these differences when making human capital decisions, especially in this period of economic uncertainty. Managers face significant pressure to cut costs through layoffs, restructuring...

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2011-10-06

How to resolve conflicts rationally and effectively

By Drake Editorial Team

Conflict in the workplace seems to be a fact of life. We’ve all seen people with different goals and needs coming into conflict, and the resulting intense personal animosity.

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2011-10-06

Creating Chaos to Develop a High-Performance Organization

By Matt Shlosberg

We spend a lot of time developing leaders we can rely on to run our organizations, make the right decisions, and get things done...

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2011-10-06

10 ways to create an employee-centred workplace

By Pat Lynch

The employee-centred workplace does not occur naturally. Rather, management must make a conscious decision to create an environment in which everyone and everything align with employees’ success.

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2011-10-06

How to retain sales talent in a competitive market

By Dr. Marilyn Manning

Like many others, your company may have recently gone through a host of significant changes, possibly the introduction of entire new product lines or merger and acquisition. 

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2011-10-06

Customer satisfaction, loyalty, and profit

By Stephen Hampshire

Customers are becoming more demanding, and often have more options to choose from than before. At the same time, perceived switching barriers – the inconveniences of changing suppliers – are being reduced. 

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2011-10-06

Build an uplifting culture that serves, sizzles & succeeds

By Ron Kaufman

An organization is only as good as its people, but bright, talented people have many options, and good pay is no longer enough to hold the best. A strong organizational culture is the key to driving performance...

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2011-10-06

What you need to know for career survival in the 21st century

By Dr. Clinton O. Longenecker

Competitiveness at the University of Toledo conducted an executive development program several years ago with a group of senior managers from a host of manufacturing and service industries.

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2011-10-05

What are you looking for?

By David Huggins

If a key position on your organizational team is vacant right now you are really lucky!

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2011-10-01

When performance lacks

By Drew Stevens

Many organizations deal with employees that do not perform to standards. One of the most frustrating things for managers and supervisors is to have employees that continually repeat the infraction.

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2011-09-29

Get rid of managers

By David Huggins

. . . who cannot accept that their responsibility is to get results through other people by making them successful.

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2011-09-29

Successful coaching and council which is best - part 2

By Drew Stevens

Counseling is a short-term sequence of interactions with employees that results in either restored or acceptable behavior.

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2011-09-28

Successful coaching and council which is best - part 1

By Drew Stevens

All outstanding managers engage in coaching on a daily basis and counseling on an as needed basis typically we can say that coaching is the proactive manner to help support the mentoring provided to employees.

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2011-09-27

Leaders born or made?

By David Huggins

This is one question that doesn’t go away. This could suggest that the answers provided simply do not satisfy or it could be that the question is a foundation-level concern.

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2011-09-26

Lessen the labels and work stereotypes

By Drew Stevens

There are behavioral patterns of those that you often see and discuss at work from time to time. I thought it best that to resolve conflict with someone that seems to have some type of labeling issue it is always best to...

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2011-09-22

How to control bad behaviour

By Drew Stevens

I recall a situation when I was working at a job and every morning I stated my good morning to this one particular women she constantly provided me with a sour face. You know one of those when you bite into a lemon...

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2011-09-20

The art of the question

By David Huggins

Consider for a moment, you had the art of using questions really ‘taped’ when you were a toddler. Your questions taught you everything you needed and wanted to know in a strange and often threatening world.

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2011-09-15

Unlocking the morale issue

By Drew Stevens

The largest issue for any organization large or small that stumps growth is worker productivity. With economic volatility currently impacting profits, productivity issues can wreak havoc already on the brink of zero margins.

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2011-09-13 07:30:35

Leadership lessons from great leaders

By Drew Stevens

A recent book from Lee Iacocca reminds me of the issues pertaining to leadership in America today. In his, book “Where have all the Leaders Gone? Mr. Iacocca reminds us of the ethical issues inherent in our system and challenges leaders to make amends.

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2011-09-13

7 ways engage gen y employees to help your company survive

By Mark Holmes

There are seven major trends that will impact most companies over the next ten years. There is also a link to those trends and how you can engage Gen Y employees to help your organization succeed.

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2011-09-13

Riding the waves of success until suddenly the environment changes

By Drake Editorial Team

Vision, Strategy and Execution…what needs to happen within an organization to ensure its people are enabled -- and capable of executing? Why does most execution fail?

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2011-09-13

Why most training fails

By Jim Clemmer

Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.

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2011-09-12

What do they really think of me?

By David Huggins

This is the concern that dares not show its face! Every leader I know has asked this question – but of him/herself, and rarely, if ever in public.

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2011-09-09

The people service profit chain

By Drake Editorial Team

The companies with the sharpest customer focus and who have made this into a market differentiator typically enjoy an above average profitability. In other words: Sharper customer focus leads to a sharper competitive edge.

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2011-09-08

The importance of perspective

By David Huggins

Would you run a long distance with one hundred pounds of excess weight strapped to your body? No? Then why would you run through life with useless or unhelpful ideas lodged in your mind?

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2011-09-08

Bad to worse - 6 ways to kill workplace productivity

By Drew Stevens

The problem with organizations today is with leaders that cannot lead and workers that have little passion. Rather than repair the issue, leaders place band-aids on surgical incisions.

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2011-09-03

Cross functional team harmony - part 2

By Drake Editorial Team

Cross-functional teams are being used increasingly in organizations to improve coordination of interdependent activities among specialized subunits. 

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2011-09-02

How to resolve the morale issue at work - part 2

By Drake Editorial Team

Issues of low morale and productivity are onerous, volatile, and difficult to control. There is a need for management, the organization, and the individual to assist with success factors.

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2011-09-01

Cross functional team harmony - part 1

By Drew Stevens

Imagine a time when you worked for an organization where everyone collaborated, communicated effectively and organizational politics did not exist. Do you remember that?

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2011-08-30

How to resolve the morale issue at work - part 1

By Drew Stevens

Individuals simply go to work despite their abhorrence of their employer, the monotony, and the products. There is no passion or pride.

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2011-08-17

Five criteria to identify high potentials in your organization

By Samuel B. Bacharach

Today’s organizations find it challenging to locate and put in place a new generation of leadership that is both proactive and pragmatic. By what criteria, however, do we decide whether somebody is a high potential...

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2011-08-17

Raising accountability

By David Klaasen

There is no hiding place in small and medium sized businesses. Everyone plays a critical role and needs to pull their weight; yet directors and business owners regularly complain about a lack of accountability...

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2011-08-17

Critical link between employee & customer happiness

By JoAnna Brandi

The only way you can consistently and reliably create happy, engaged, committed and loyal customers is by creating and nourishing a work environment. Positive customer experiences are directly related to...

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2011-07-28

Team building magic, part 5

By Drake Editorial Team

If you are leading or a member of your organization’s executive or leadership team, take action to transform your own team. Nothing speaks louder than the action you take...

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2011-07-26

Tips on networking and meeting people

By Drake Editorial Team

Thoughtful networking provides a focused way to talk to people about your job search. Done right, it can help you obtain leads, referrals, advice, information and support. It is an essential component of...

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2011-07-21

Team building magic, part 4

By Drake Editorial Team

This is part 4 of a 5 part article courtesy of Drake International.

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2011-07-19

Asking the right questions

By Drake Editorial Team

Do you have any questions? Surprisingly, the most common answer is "no." Not only is this the wrong answer, but it’s also a missed opportunity to find out information about the company.

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2011-07-14

Team building magic, part 3

By Drake Editorial Team

There are many excellent assessment tools available to optimize team composition. They involve taking the results from various testing methodologies to arrive at conclusions...

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2011-07-12

Got meaning? Seven drivers to leverage meaning at work

By Dave Ulrich

In the last few years, many leaders have been playing a corporate version of "Whack-A-Mole." Every time a crisis pops up - like the need to cut costs, keep customers, or outsmart competitors - they move quickly to beat back ...

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2011-07-12

Why don't we measure how well we treat customers?

By Jim Barnes

A young woman called a service provider fully intending to cancel her service. But the representative she encountered on the phone changed everything.

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2011-07-12

Leveraging senior teams in the new economy

By RHR International

The new economic “normal” is going to call for tough decision making and very hard judgment calls to keep analysts, shareholders and the board happy...

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2011-07-12

Common mistakes to avoid in your job interview

By Drake Editorial Team

It's tough to avoid interview traps if you don't know what they are. Here are a few to watch out for.

 

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2011-07-07 09:37:57

Team building magic, part 2

By Drake Editorial Team

A high performing team is a team that performs at an elite level, achieving extraordinary results, time and again. Team building is not seen as a separate activity but is integrated into every action, interaction and communication.

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2011-07-05

Interview questions to prepare for

By Drake Editorial Team

How to prepare for an interview. 15 most commonly asked interview questions and the perfect answers.

 

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2011-06-30

Team building magic, part 1

By Drake Editorial Team

The concept of team building is largely misunderstood in business today. Many organizations view team building as buying team hats, t-shirts and jackets, hiring motivational speakers to “pump up” the group...

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2011-06-28

Customizing your resume

By Drake Editorial Team

You’re about to start your job hunt, and you’ve come up with what you believe to be a masterful plan: you’ll put together the best resume you can, then fire it off to as many companies as you can... 

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2011-06-17

Webinar recap: 5 ways to reduce your business risk with workplace health & safety programs

By Kathleen Collins

This post was created by Kathleen Collins as a followup to her webinar titled, "5 Ways to Reduce Your Business Risk with Workplace Health & Safety Programs...

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2011-06-15

Tips to inspire the sales team

By Drew Stevens

Many of my clients all seem to be facing similar issues – lack of client relationships and lack of revenue. As the recession continues the lethargy of sales teams is hurting productivity and performance.

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2011-06-13

You will be googled

By Drake Editorial Team

Some things about Web 2.0 make our lives better. However, when it comes to job searching, the way we use the Internet today can have serious implications.

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2011-06-10

Interview with Kim Benn

By Ben Gottlieb

Kim Benn is a Branch Manager at Drake International’s Islington branch, and a member of Drake’s leadership team. Kim manages a team of eight employees, and has been working with Drake for 25 years.

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2011-06-08

How to deal with difficult clients

By Drew Stevens

For the amount of time and concentration in customer service sometimes it’s important to understand that is not the representative’s fault but merely an unruly customer. This is an unfortunate occurrence but... 

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2011-06-06

Internship journal: make the most of your experience

By Ben Gottlieb

Although a large part of an internship is based on how one can add value to an organization; another highly important aspect of the experience is the benefit that the intern receives...

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2011-06-05 21:20:06

Great leaders grow profits

The more comprehensive a company’s leadership development efforts, the better its financial results in terms of shareholder return, growth in market share, growth in net income, and return on sales.

 

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2011-06-03

Webinar recap: How to lay off or terminate employees

By Mike Harvey

This post was written by Mike Harvey as a followup to his June 2nd webinar titled, "A Manager's Guide: How to Lay Off or Terminate Employees". 

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2011-06-01

The importance of customer service

By Drew Stevens

There are many reasons why a business will fail. Much research is available to denote which factors are the most important, however, it appears that most business fail because they lack focus on the organization’s most vital asset – customers.

 

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2011-05-25

10 ways to foster innovation in your company

By Drake Editorial Team

The last recession taught smart companies a valuable lesson – while poorly managed companies bunkered down in survival mode, innovative companies snuck up and took the hibernating companies’ market share. 

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2011-05-20

Team spirit built from the top

By Jim Clemmer

Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the plans is what determines whether companies sink or soar.

 

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2011-05-18

Interview with Lisa Thompson

By Ben Gottlieb

Lisa Thompson is the Branch Manager for Drake International’s Calgary office. Lisa’s team consists of seven people, and she has been working with Drake for almost three years.

 

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2011-05-16

Internship journal: the benefits of an internship

By Ben Gottlieb

A large benefit of having the opportunity to complete an internship is picking up habits of organization and professionalism.

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2011-05-15

Would you do business with you?

By Eric Fraterman

When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..

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2011-05-15

Are your managers prepared for the seismic shift in the workplace?

By David Lee

What do you have to do to attract and retain Gen Y when your ‘old school’ practices don’t work? Learn all the key take-aways to understanding Gen Y, and find out how you rate on 21st century leadership practices.

 

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2011-05-15

Pivotal leadership - leaders matter!

By David Huggins

If you are the top person in your organization you have an awesome responsibility, likely more than you ever bargained for and certainly more than you’ve probably contemplated.

 

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2011-05-13

Managing your customers in tough times

By Jaques Horovitz

When times are good and your company is growing, you tend to focus on increasing market share or targeting new markets, and it’s easy to forget about your customers.

 

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2011-05-11

Interview with Tony Scala

By Ben Gottlieb

This is the first post in a series featuring Drake Employees across Canada. My name is Ben Gottlieb, and as Drake International’s Marketing Intern for the summer I will be sharing profiles on some of Drake’s staff.

 

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2011-05-09

Five keys to job hunting success

By Drake Editorial Team

So you need a job.  A good job. Maybe you’re graduating soon and have already become tired of hearing your parents and friends ask, “Do you have a job yet?” 

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2011-05-06

No raises this year? Secrets to employee retention in difficult times

By Dr. Rhonda Savage

Around the world, employers and employees alike are still struggling. Many are flat in growth or have declined, and employers are faced with these tough choices... 

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2011-05-04

Maximize your profile, part 2

By Dr. John Demartini

When you hire, don’t rescue desperation. Many skills you can train,but inspiration isn’t easy to develop and actually takes a bit of work. Take the time to evaluate the whole person, not just their curriculum vitae.

 

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2011-05-02

Businesses grow most at the border of support and challenge, part 2

By Dr. John Demartini

How does axiology and human values relate to business growth? Let's explore the correlation a little bit further.

 

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2011-04-29

Maximize your profile, part 1

By Dr. John Demartini

"Building Your Profile" in business is very much about building your profile in life. It is through "pushing yourself to be your own personal best" that people around you will start to admire and follow you.

 

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2011-04-27

Businesses grow most at the border of support and challenge, part 1

By Dr. John Demartini

To appreciate just why competitive challenge is just as important for business growth as is cooperative support; let’s explore for a few moments a specialized discipline that could shed some light on this... 

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2011-04-25

The #1 question on your interviewer’s mind

By Audrey Glasgow

Why should I hire you? Do you remember being asked this question?  For some crazy reason, answering this question really messes up a lot of people.

 

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2011-04-20

The leadership evolution

By Dave Ulrich

If you Google the word 'leader' and 'leadership', there are 487 million hits. That's an awful lot of information.

 

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2011-04-18

The changing face of reward

By Drake Editorial Team

"We are looking for stars. We want people who are flexible and don’t want to be pigeonholed into one area or function." - Multinational IT organization

 

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2011-04-15

The inspiration of inspired leaders

By Dr. John Demartini

There exists an inborn potential for leadership inside each of us. This potential may be expressed at different levels and in different ways within our individual social spheres of influence.

 

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2011-04-15

Cutting to the chase with cover letters

By Drake Editorial Team

A cover letter is an introduction, a sales pitch, and a proposal for further action all in one. It gives the reader a taste of what’s to come–not by simply summarizing the resume, but... 

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2011-04-15

Developing high tech leaders is different

By Drake Editorial Team

You've all heard it from your colleagues in high-tech firms. “Our people are smarter. Our pace is faster. Our technology changes more quickly. It's just harder to develop leaders”.

 

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2011-04-15

Managers - get out from behind your desk!

By Tim Connor

When was the last time you got out from behind your desk and wandered around your department or organization just to talk with the members of your department or organization?

 

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2011-04-14

Bill Pollock: Drake's founder & chairman

By Drake Editorial Team

Bill Pollock was born and raised in Winnipeg, Manitoba, Canada and is the youngest of 9 children. He was awarded a scholarship to the University of Manitoba at the age of 16, and received his Bachelor of Commerce at the age of 20.

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2011-04-12

Seven keys to building great teams

By Drake Editorial Team

Fostering teamwork is a top priority for many leaders to increase productivity, improve customer service, provide more flexible systems, and empower employees...

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2011-04-08

Chairman's message: Savings. Systems. Service.

By R.W. Pollock

In 1999, multinational oil and gas conglomerate British Petroleum made the epic decision to outsource almost all of its HR processes. Thus began the human resources outsourcing revolution...

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2011-04-07

Your guide to personal and professional development

By Drake Editorial Team

Congratulations! You’re now on the job, and things are going great! Time to sit back, relax, and enjoy a long and rewarding career. But wait. It’s not that easy...

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2011-04-04

Common resume blunders

By Drake Editorial Team

One of the most prevalent resume blunders is to turn your resume into a dull list of job duties and responsibilities. Many people even use company job descriptions as guides to developing their resumes.

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2011-04-03

How winning small businesses think big & save smart

By Joshua Cook

Outsourcing HR functions is an option business leaders take to make a big impact for organizational success. Single-vendor solutions provide companies with increased efficiencies and the ability to focus on core business.

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2011-04-02

Hitting “Stryde” in your early career, part 4

By Drake Editorial Team

This helps your boss look for opportunities to give you new experiences while you are doing the same. Never think it is your boss’s job to manage your career... 

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2011-03-31

Successful goal setting, part 2

By Bradley Foster

By staying focused on your goals, you manifest. You may not know how you’ll reach your goals but when you make a daily practice of focusing on your goals, they become easier to reach. 

 

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2011-03-29

8 ways to overhaul performance reviews and transform your culture

By Quint Studer

Performance reviews tend to get a bad rap. Employees dread them, vacillating between cynical eye rolls and desperate last-minute bids to suck up to the boss before review time...

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2011-03-28

Successful goal setting, part 1

By Bradley Foster

As a life and executive coach I do a lot of work with people around their goals. Setting goals puts you in the driver’s seat, giving you the power to transform your life or take your company to another level.

 

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2011-03-25 21:50:25

Dealing with difficult employees

By F. John Reh

Difficult employees are that way simply because it is a behaviour that has worked for them in the past. 

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2011-03-24

The high cost of doing nothing

By The Ken Blanchard Companies

Most executives know that strong leadership is essential for overall organizational success. However, in most organizations, a lack of urgency to improve leadership...

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2011-03-21

Drake solves talent shortage with global tech

By Drake Editorial Team

Even through the recent recession, many of Drake's clients were finding it difficult to fill positions requiring high levels of technical expertise...

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2011-03-18 02:42:50

6 Steps to simplify remote management

By James S. Bain

Managing people and projects from across the hall is tough enough; managing people and projects from different cities, states, time zones, or countries is infinitely more difficult...

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2011-03-16

Try feedforward instead of feedback

By Dr. Marshall Goldsmith

Providing feedback has long been considered a necessary activity of leaders. As they strive to achieve the goals of the organization, their employees need to know how they are doing...

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2011-03-14 18:14:12

Convince employees to track their own performance

After seventeen years of working with leaders in organizations of all shapes and sizes, I can tell you that the most pervasive (and blatant) aspect of under management...

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