Drake Analytics

2011-03-07

10 best practices for employee surveys, part 1

By Patrick J.Gilbert, Ph.D

A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...

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2011-03-09

10 best practices for employee surveys, part 2

By Patrick J. Gilbert, Ph. D

Read about the last five best practices for survey design and implementation and the implications of these best practices for employee response rates...

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2011-02-16

Customer service: Myth or Reality

By Tim Connor

Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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2010-04-24

Building value through e-learning

By Drake Editorial Team

Workplace education and training has become a multi billion-dollar industry. As with any other investment, a commitment to training is directly related to the expected returns from each dollar invested. 

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2010-04-08

Linking human capital investment with organizational performance

By Dr. Nick Bontis

The intangible financial value embedded in companies has been considered by many, defined by some, understood by few, and formally valued by practically no one.

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2010-04-16

Predictive management: how to optimize human capital

By Dr. Fitz-enz

The central question has become, is your company preparing to be the market leader when the upturn comes? 

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2017-07-10

People Analytics: 10 Things You Need to Know

By Josh Bersin

As critical roles in business become more competitive, the competition for strategic talent is intense.

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2017-09-20

The Beginners Guide to HR Analytics

By Martin Luenendonk

This guide explains the essence of human resources (HR) analytics and the reasons your organization should take this process seriously...

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2017-09-07

7 Metrics that the Most Data-Savvy Recruiting Teams Are Tracking

By Dr. John Sullivan

If you closely research the top five global companies with the highest market value you’ll realize that they all have three things in common.

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