Drake Analytics

2011-02-16

Customer service: myth or reality

By Tim Connor

Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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2010-04-16

Predictive management: how to optimize human capital

By Dr. Fitz-enz

The central question has become, is your company preparing to be the market leader when the upturn comes? 

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2010-04-08

Linking human capital investment with organizational performance

By Dr. Nick Bontis

The intangible financial value embedded in companies has been considered by many, defined by some, understood by few, and formally valued by practically no one.

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