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Drake Analytics

2011-03-09

10 best practices for employee surveys, part 2

By Patrick J. Gilbert, Ph. D

Read about the last five best practices for survey design and implementation and the implications of these best practices for employee response rates...

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2011-03-07

10 best practices for employee surveys, part 1

By Patrick J.Gilbert, Ph.D

A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...

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2011-02-16

Customer service: myth or reality

By Tim Connor

Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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2010-04-16

Predictive management: how to optimize human capital

By Dr. Fitz-enz

The central question has become, is your company preparing to be the market leader when the upturn comes? 

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2010-04-08

Linking human capital investment with organizational performance

By Dr. Nick Bontis

The intangible financial value embedded in companies has been considered by many, defined by some, understood by few, and formally valued by practically no one.

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