Drake Visioneer

2011-05-15

Would you do business with you?

By Eric Fraterman

When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..

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2011-03-09

10 best practices for employee surveys, part 2

By Patrick J. Gilbert, Ph. D

Read about the last five best practices for survey design and implementation and the implications of these best practices for employee response rates...

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2011-03-07

10 best practices for employee surveys, part 1

By Patrick J.Gilbert, Ph.D

A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...

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2011-02-16

Customer service: myth or reality

By Tim Connor

Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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2010-04-24

Building value through e-learning

By Drake Editorial Team

Workplace education and training has become a multi billion-dollar industry. As with any other investment, a commitment to training is directly related to the expected returns from each dollar invested. 

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2010-04-16

Predictive management: how to optimize human capital

By Dr. Fitz-enz

The central question has become, is your company preparing to be the market leader when the upturn comes? 

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