A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...
Read about the last five best practices for survey design and implementation and the implications of these best practices for employee response rates...
Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.
Workplace education and training has become a multi billion-dollar industry. As with any other investment, a commitment to training is directly related to the expected returns from each dollar invested.
The intangible financial value embedded in companies has been considered by many, defined by some, understood by few, and formally valued by practically no one.
The central question has become, is your company preparing to be the market leader when the upturn comes?
When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..
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